1. #11
    ZOMBIECHOW17's Avatar Member
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    Bump.
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  2. #12
    UbiKeeba's Avatar Community Manager
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    1) The team is hard at work on all of the bugs/glitches/issues we are seeing reported. You can see the status of these in our Known Issues thread here: https://forums.ubi.com/showthread.ph...DATED-April-19

    2) If you haven't heard from support in a bit, you may want to go back into your ticket and update.

    3) Please remember that "bumping" threads is against the forums rules. Please don't do this. If you have feedback to have, or are having a similar issue as someone, please give as much information as you can, as it helps the dev team in their investigations. The more information they have the easier to makes it for them to get to the root of the issue and get it fixed. Just saying "bump" or just "bumping" with little information is not helpful and spammy.
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  3. #13
    Originally Posted by UbiKeeba Go to original post
    3) Please remember that "bumping" threads is against the forums rules. Please don't do this. If you have feedback to have, or are having a similar issue as someone, please give as much information as you can, as it helps the dev team in their investigations. The more information they have the easier to makes it for them to get to the root of the issue and get it fixed. Just saying "bump" or just "bumping" with little information is not helpful and spammy.
    Sorry for bumping then. Didn't know it's against the rules. But getting no feedback in days or weeks and still have to deal with gamebraking issues is annoying.
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  4. #14
    booped's Avatar Senior Member
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    The known issues thread looks very short and does not contain numerous issues reported on this forum and there is no mention of this issue that is affecting Eevan80, is this list in the process of being updated or is there some disconnect between known issues and actual issue players are experiencing?
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  5. #15
    ZOMBIECHOW17's Avatar Member
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    Wow.
    Did anyone at ubisoft even actually read the original post? Op said he contacted support twice and updated them. And still hasn't received any meaningful help. The known issues post is effectively useless as most of the issues have been known since week one and still haven't been fixed after two patches.

    The only reason people have been bumping the thread is to try and get some answers. If it hadn't been bumped then it would have disappeared off the first page and no one from ubisoft would have bothered to even acknowledge it. And even when you do reply its the same vague non answer we have been getting since launch.

    As someone who buys nearly every ubisoft game at launch you have lost me as a customer going forward. If I do buy any future games then I will be getting them second hand so ubisoft receives no more money from me. You know what should be against the rules? Selling a unfinished and broken product and failing to fix it in a reasonable timescale, and completely failing to keep those same paying customers updated about what is happening.

    Absolutely pathetic handling of everything to do with this game from redlynx and ubisoft...
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  6. #16
    UbiKeeba's Avatar Community Manager
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    We are constantly working on keeping the Known Issues thread updated. The team is really dedicated to resolving the issues.

    I saw where the OP said they'd contacted support, but if they haven't heard anything in a while it doesn't hurt to go back into the ticket and poke again about it.
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  7. #17
    booped's Avatar Senior Member
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    For me there are some pretty big issues missing from the Known Issues list,

    Frame rate issues on base Xbox One and PS4.
    Full on freezes for a couple of seconds on PS4 both base and Pro.

    In game ninja leaderboards not recording runs when combination of time and faults is above a certain value but time is still less than 30 min.

    TC ninja leaderboards only recording runs if you zero fault.
    TC any leaderboard can have inconsistent order i.e. run with less time and less faults below a run with more time and more faults.

    TC tracks still exiting to main TC or world map in certain circumstances.
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  8. #18
    Eevan80's Avatar Member
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    Hello Ubikeeba,

    i stated in the OP that i already contacted support twice, each time time with an addition of further information due to generic replies without addressing my real issue.
    My question is, is contacting support the only way to solve issues? What further steps are possible if ubi support doesn't react or isn't even able to solve the issue?

    I stated in the OP that i'm not able to play the game as intended for five weeks now, asked about a profile cleaning several times (which was never even addressed). And now i have the feeling, the only reason you posted in this thread has been the admonition of some people bumping the thread. And like ZOMBIECHOW17 said, this was clearly just to prevent it from vanishing unnoticed.
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  9. #19
    CagBall's Avatar Senior Member
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    I think you should be given a refund regardless of whether they manage to fix your issue. This is beyond poor customer service and should be dealt with urgently. Imagine going into a restaurant and paying for food, sending it back because it is inedible and then waiting 5 weeks for another dish to come out. You have paid for a product that is faulty and you are entitled to your money back, it's simple commerce. If I were RL I would be looking to compensate you for your troubles right away.
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  10. #20
    Originally Posted by UbiKeeba Go to original post
    We are constantly working on keeping the Known Issues thread updated. The team is really dedicated to resolving the issues.
    The known-issues thread hasn't been updated in 15 days and even at that time it was flagrantly incomplete. It was almost as out of date and incomplete when you referred to it earlier in the thread.

    I can only guess that you're on the wrong page of your PR script, because that's not how you do words.

    Also words are not how you support users trying to use your broken product. The people at support don't do anything but pass things back to RL, and that's in the best case. You have the power to do something for a user in need. Do you A) go get their game unbroken, or B) say useless things that do no one the slightest good?

    You've posted twice in this thread, on different days, without answering a simple question.
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