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  1. #1

    My friends account was hacker and his character was deleted. Please help!

    Not so long ago my friends account was hacked by someone from completely different country. That person completely deleted his character that he was using to play with me and the hacker created his own.

    When my friend realised that he immediately changed the login credentials and enabled a two factor authentication.

    We really liked playing The Division 2 together, but since he lost the char and he contacted support, much to our surprise they said they can't reverse that change even tho it was confirmed on reddit and forums that it has been done (in somones other cases) he said he won't go throught all the missions and (enjoyable) grind to get to my level again cause, you know, getting there again would take some time, and we all have jobs and such.

    My question is, does anyone here know who could we contact to help us with that particullar case? I really hope they keep some logs of changes to accounts and in game char and they could reverse that character wipe and we could play again together. Maybe a community manager I could contact and give all the needed information about the character and account to help narrow it down.

    Please help a fellow Division agent!
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  2. #2
    Ubi-Mark.'s Avatar Ubisoft Support Staff
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    Hello Beatels,

    Sorry to hear that. Could you please provide us with the case number so we can take a look?
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  3. #3
    Lens00140's Avatar Senior Member
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    Originally Posted by Beatels Go to original post
    My question is, does anyone here know who could we contact to help us with that particullar case? I really hope they keep some logs of changes to accounts and in game char and they could reverse that character wipe and we could play again together. Maybe a community manager I could contact and give all the needed information about the character and account to help narrow it down.

    Please help a fellow Division agent!
    Yes there is but getting back the character is a No.

    As for the account being "stolen" it is happening

    p.s, I had someone use my account and I'm pos that there could be a bigger issue coming that Ubi is probably aware of , keep an eye on your stats here Beatels

    https://division.tracker.gg/

    & No I'm not pushing this for any means apart from agents being able to keep a track of their info
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  4. #4
    Hi!

    Massive thanks for willing to help me and my friend out

    Ticket number is: 08592480

    Was opened on 13.04.2019

    Additional info:

    Character was onm gear score 325-335. Was played for about 35h. Lvl 6 in DZ.
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