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  1. #11
    Lens00140's Avatar Senior Member
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    The EULA has nothing to do with the Terms Of Use tho Ubisoft like trying (and one other here) to steer customers in the wrong direction.


    Funny that!
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  2. #12
    eKraezy's Avatar Member
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    Originally Posted by Lens00140 Go to original post
    I'll pm you StiricK_075_AuX when the ACCC get back to me and we can go from there go m8

    As for those that have no issues, why are you spending your time in the tech section when you could be gaming
    You have an issue with people spending time helping others resolve their issues, by providing credible information that actually works? Odd to say the least.

    Originally Posted by Lens00140 Go to original post
    The EULA has nothing to do with the Terms Of Use tho Ubisoft like trying (and one other here) to steer customers in the wrong direction.


    Funny that!
    Have you actually read through them? In particular Articles 14 + 17
    Because you're contradicting yourself like a baboon.

    Terms of Use quantify the exact same statements on the EULA. I really do wonder about you sometimes, if you're all there...
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  3. #13
    Moon-Pye's Avatar Member
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    Originally Posted by DoctorMcBatman Go to original post
    The thing is, didn't it mostly work on release?
    Do you realize just how sad this sentence sounds?
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  4. #14
    UbiMorning's Avatar Community Representative
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    Hello everyone! If you are looking to request a refund, you have to reach out to the retailer you purchased it from directly. You entered a financial agreement with them and are therefore subject to their refund policies.
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  5. #15
    Lens00140's Avatar Senior Member
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    Originally Posted by UbiSailorScout Go to original post
    Hello everyone! If you are looking to request a refund, you have to reach out to the retailer you purchased it from directly. You entered a financial agreement with them and are therefore subject to their refund policies.
    Agreed, it's easier for customers to do that than to squabble over legal terms that in some locations may differ to others
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  6. #16
    It's so sad that companies write those long winded disclaimers that they know people don't like to read but it's B.S. to sell a product and put in your company's disclaimer that they DISCLAIM ANY GUARANTEE TO THEIR PRODUCTS COMPLETENESS. Clearly stated above. So does that mean I can open a restaurant and serve half made food because the disclaimer on the menu that nobody read stated that I made no guarantee to my products' "completeness?" Oh - and no refunds on the food. I have money to save to replace what I blew on buggy games.
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  7. #17
    Well, it always depends a bit on where you live.
    Anyway - a broken product, that is not working as intended - is not a buyers problem.

    I myself considering going after a refund if they have not fixed all those issues soon. But if a refund via the regular way isn't possible, I will go through PayPal and explain my case here and make use of my buyer protection.

    There is no statement that can save Ubisoft from "you bought it, no money back on not working products" That would just be fraud.
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  8. #18
    Massive is one of the most incompetent studios I've ever seen.
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  9. #19
    All these people crying for a refund when they already have like 200+ hours of playtime. Yeah thats not how it works. You don't buy a movie, go wow that was awful, and then ask for a refund. It doesnt work like that. I'm experiencing the same issues as you guys are. Random crashes, and long load times. Yes its frustrating, but its like these people expect a fix within an hour, and when it doesn't work they suddenly become armchair developers. I'm not gonna say something stupid like "why dont you make a better game then" cause thats a dumb argument. But christ, take a chill pill.If it was in this condition from launch to now, that'd be more understandable, but thats not what happened. The game was perfectly fine and ran great until like, 2 updates ago. It's literally been a couple weeks. I'll never understand how people get so bent out of shape like this. I only have 46 hours playtime and I've definitely gotten my money's worth. Rant over.
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  10. #20
    Originally Posted by gruntygirl Go to original post
    All these people crying for a refund when they already have like 200+ hours of playtime. Yeah thats not how it works. You don't buy a movie, go wow that was awful, and then ask for a refund. It doesnt work like that. I'm experiencing the same issues as you guys are. Random crashes, and long load times. Yes its frustrating, but its like these people expect a fix within an hour, and when it doesn't work they suddenly become armchair developers. I'm not gonna say something stupid like "why dont you make a better game then" cause thats a dumb argument. But christ, take a chill pill.If it was in this condition from launch to now, that'd be more understandable, but thats not what happened. The game was perfectly fine and ran great until like, 2 updates ago. It's literally been a couple weeks. I'll never understand how people get so bent out of shape like this. I only have 46 hours playtime and I've definitely gotten my money's worth. Rant over.
    The fact, that the game was running nicely at the start, is the one that frustrates me the most.
    And don't compare the Game with a Movie. Or is there a fix amount of time the Game supposed to work until it is okay for it to stop working properly? Huh?

    I myself work in software development, am a part of the research and development department. We provide our customers with a cloud software solution with a client application, as a saas product.
    When we do something wrong and break something with a patch and our customers experience huge problems - the fix has to be live as fast as possible. And with it I mean like same day. Yes, same day.
    Now it could be, that the problems Ubi patched into Division 2 are difficult to find. Yeah, it might totally be.But since it's going on for more then a week now, it is hard to belive, they are working with the highest priority possible to fix these issues.
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