1. #1

    An unexpected DirectX error occured.

    An unexpected DirectX error occured.

    IDXGISwapChain::Present failed with error DXGI_ERROR_DEVICE_REMOVED.
    GetDeviceRemovedReason returned 0x887a0005.



    This was as a fire was breaking out and I was scrolling around to find a fire station to click on.
    DirectX 12 in use.
    Nvidia 1070, driver version 417.22 (which is stable and doesn't have the screen flickering the newer versions have).
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  2. #2
    Ubi-Swaggins's Avatar Ubisoft Support Staff
    Join Date
    Nov 2017
    Posts
    2,577
    Hey quixadhal,

    This issue is known by the dev team and they are investigating it.

    Thank you for the report
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  3. #3
    Im having the same issues.

    As soon as I start the game, I have black screen flashes (even if I alt+tab out of the ANNO) and then the game eventually crashes with DXGI_ERROR_DEVICE_REMOVED. The entire system is really slowed down while ANNO is running in background and sometimes it causes a total system collapse.

    - Updated my video drivers.
    - Reinstalled DirectX.
    - Check ANNO files integrity.
    - Tested my PC with Tropico 6 and Metro: Exodues. They run just fine.
    - Tried the regedit solution. Did not worked.
    - Tried both Dx11 and 12

    What is weird is that the game was running just fine on 16th and yesterday, the errors started to pop today.

    Any ideas? Thanks

    i9-9900K CPU
    GeForce RTX 2080 Ti
    128Gigs RAM
    Windows 10 HOME
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  4. #4

    Ugly and stupid pigs = ubisoft workers

    go hell ub :미친:
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  5. #5
    go hell ub :미친:
    Ehhh ok, Im upset too, but I think this is not neccesary...
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  6. #6

    ........

    I like the games they make. I used the open beta service and bought the game instantly. But there are so many bugs, I am so angry that I can not play my favorite ano game, and I have not received my product key.
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  7. #7
    Im having the same issues.

    I LOVE the game but i hate when the game crashes.. plz fix it fast
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  8. #8
    Ubi-Redbeard's Avatar Ubisoft Support Staff
    Join Date
    Mar 2017
    Posts
    3,656
    The team are looking into this issue.

    Thanks for your patience!
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  9. #9
    Ubi-Redbeard, any possible ETA please? =)
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  10. #10
    I have the same issue, since the open beta. The game crashes at start with the error message on DX11 and randomly on DX12 ingame with the same error message.

    I complete remove the Nvidia driver with DDU and reinstall it, also update all DX files, but the error is still there. Please fix the problem!
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