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  1. #1
    UbiFancy's Avatar Ubisoft Support Staff NCSA
    Join Date
    Oct 2015
    Posts
    1,314

    How to use Player Support & Being a Ubisoft Companion

    Hello and welcome to the Anno 1800 support forums. This forum is for technical support and reporting bugs. If you would like to give a suggestion or feedback, please do so in Suggestions, Feedback, & Questions.

    To get the fastest and the best help for your issue, please include as much of the information requested below as possible in your post:

    To start, please include a title that is descriptive of the issue you are experiencing. Ideally, the title should give other posters an idea of the issue before they click on the issue -

    An example of a good title: 'Receiving error code 123'
    An example of a bad title: 'HELP ME PLEASE!!!'!

    In your post, you should be as precise and descriptive as possible. We recommend the following template for the posts:

    1) A short description of the issue. Please include any error codes here.
    2) When the issue started to occur and what you were doing when it first started. Some things to consider would be if the issue started after a cut scene, after an update, during a specific part of the game.
    3) Are you able to recreate the issue? If so, please include recreation steps on how you encounter this issue.
    4) Have you tried any troubleshooting? We recommend checking out the troubleshooting FAQs in this post.
    5) Your computer’s specifications. If you are not sure of your specifications, you can run a DXDIAG report. After you run the DXDIAG report, please tell us the following: Operating System, processor, memory (RAM), and display card (graphics card) name.
    Example: Windows 10 Home 64-bit (10.0, Build 16299). Intel ® Core i5-8350U CPU @1.70 GHx (8 CPUs). 8192MB RAM. NVidea GeForce GTX 970
    6) Any screenshots or video of the issue, if possible. Please upload these to a hosting site, such as Imgur or YouTube.
    7) If you’ve reached out to Ubisoft Support through our ticketing system, please include your support ticket reference number as well.
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  2. #2
    Ubi-Thorlof's Avatar Anno Community Developer
    Join Date
    Apr 2018
    Posts
    725

    The Ubisoft Companion Program

    You need the right approach to optimize your economy, found something that might be a bug or require guidance how item sets help optimize your playstyle? You can rely on the collective knowledge of the Anno community and post your question right away to receive help and advice. And as we are a community where players are helping players, don’t forget to let everyone know that a response was helpful by thanking the other community members for their support.

    This sharing of knowledge is the key for a healthy community but we do not take your contribution as granted. The Ubisoft Companions program therefore is a true community effort and as such, you, our helpful players, are the beating heart of the program. Players who provide advice and help out other members of our community can become a Ubisoft Companion, a group of game experts who excel at helping others and share their knowledge about Anno 1800 with players around the globe.

    The Ubisoft Companions are all about encouraging and empowering our most helpful community members. You will be able to connect with other Companions, provide feedback to the community team and as knowledge is your strongest power to help others, you will get access to channels where you can get in touch with the developers of your favorite game.

    Since we see Ubisoft Companions as true paragons of Ubisoft’s gaming communities, we expect every Companion to be an inspiring example for all players. Ubisoft Companions are expected to follow our Community Guidelines and to encourage constructive behavior and a helpful atmosphere in our forum.

    The Companion title is a reward for outstanding community work. The Ubisoft Companions are not part of the official Ubisoft staff or the voluntary moderation team and their opinions and comments do not necessarily reflect the opinion of Ubisoft.
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