1. #1

    Unable to unlock the beta rewards

    Hello,

    Since the beginning of the game I am unable to lock neither the Open Beta Helmet or the Trials Turbo Bike...


    I have a ticket create with the support. They have no clue either.

    If anybody knows a fix to that, let me know please because it really is confusing...

    shouldn't that be just something like:
    if has Trials Rising and playtime of Trials Rising Beta
    then unlock Beta Rewards

    Any way I would gladly help you resolve this

    Ride safe
    Gysco
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  2. #2
    Ubi-Matcha's Avatar Ubisoft Support Staff
    Join Date
    May 2018
    Posts
    2,217
    Welcome to the forum Gysc0!
    Our team are currently looking into a solution for this issue. Just to confirm, are you also unable to unlock these on the Club website?
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  3. #3
    I'm not able to unlock these either, but i was able to get the closed beta helmet.
    i also wasn't able to claim them on the club website.
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  4. #4
    If it's any consolation, the Trials Turbo Bike is only a small attachment which sits on the bike and is hard to see. It's not a whole new bike as I assumed it was when the beta was on.
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  5. #5
    Same with my account. I played Closed and Open Beta, but didn't got the reward for the Open Beta.
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  6. #6
    Ubi-Raziel's Avatar Ubisoft Support Staff
    Join Date
    Jan 2019
    Posts
    4,533
    Hello everyone!

    I hope you are all doing well.

    I have looked into each of your accounts, and this is what I was able to find:

    Gysc0 - You were missing Open Beta rewards, I have unlocked them for you

    SVD_NL - I couldn't find any beta gameplay on your account, so I am unable to determine if anything is missing. Apologies.

    RetroGuy2000 - You managed to redeem everything

    oOMutantOo - You were still missing the Open Beta rewards, so I unlocked them

    Thank you for your time!
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  7. #7
    hey ubi raziel could you check my open beta progress too? i already bought the exhaust but i want the helmet too.thank you.
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  8. #8
    x_Ak1504_x's Avatar Member
    Join Date
    Jul 2014
    Location
    Berlin, Germany
    Posts
    63
    For me please too. I also bought the exaust in the meanwhile. I opened a ticket over 6 weeks ago but in the end nothing was fixed -.- I played the Open Beta and got invited to some technical tests before the Beta.
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  9. #9
    UbiMorning's Avatar Community Representative
    Join Date
    Sep 2017
    Posts
    15,450
    Hi Xenaks! You should already have access to the Beta reward for Trials Rising.

    @x_Ak1504_x I can see that you played in the Closed Beta and Open Beta. You should have access to your rewards now.
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  10. #10
    Hello Support Members,
    I also encountered the bug that I can not unlock the Open Beta Rewards but I definitely took part in both the Closed and the Open Beta. I already contacted the support many weeks ago but they did not do anything helpful for me. So could you please look into my beta progress too and unlock the Open Beta rewards for me? I am waiting for these rewards since the release of the game and it would be awesome if you could finally help me with this annoying issue!
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