Bought the ultimate edition, lost my first responder weapon skin and secret service weapon skin to the bug around the launch of the game where you could lose skins on sold items. A fix was later implemented to stop the loss of skins, and eventually “all” skins were returned, except I never got my UE skins back (I did get my beta and ubi club skins back). I’ve had an ongoing Ubi support case open for the past month, but with no expected fix. Is anyone else out there still missing UE skins?
Originally Posted by UbiGabrinth Go to original post
I have the same issue, its my "Secret Service" weapon skin and I have had a 1 month discussion with ubisoft support about this, however last update from Ubisofts side was that it has been escalated to the development team. But its slightly worrying that you havent heard reports about this when surely more than me have made tickets quite some time ago.
Considering this has been ongoing for quite a while I would appreciate some kind of response that the issue is acknowledged.
Hello! If you are still missing that content, please submit a ticket with proof of purchase if you have not already. Thank you!
Hi there, sampomiu! Please reach out to our support team with your proof of purchase for the game to help look into the missing skins for you! Please make sure that you are filling out all of the drop downs when creating a ticket. Thanks!