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  1. #1
    Zamil_AlQhTaNi's Avatar Member
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    My character / 3 weeks and no solution

    Good evening

    I am waiting 3 weeks to hope that this problem will be solved, which has hit most of the players

    I hope from Ubisoft

    To give us permission for one day only to recall the face we have done

    I have worked my character

    Face number = 3

    The face has changed to = 0

    I have photos that prove it

    I spent many hours getting into gear and the 5 world I wanted , Now I do not have the time to do another character and play again

    And This problem may confront me again , so i wait for this problem to be resolved quickly .

    Please





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  2. #2
    Ubi-Mark.'s Avatar Ubisoft Support Staff
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    Hello Zamil_AlQhTaNi,

    Sorry to hear that. This bug has been fixed and the face will not change again. Unfortunately, at this moment it's not possible to recover your previous character. I can imagine how frustrating it might be, and I am really sorry about that. We will update our players when we have more information about this.
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  3. #3
    Zamil_AlQhTaNi's Avatar Member
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    Originally Posted by Ubi-Mark. Go to original post
    Hello Zamil_AlQhTaNi,

    Sorry to hear that. This bug has been fixed and the face will not change again. Unfortunately, at this moment it's not possible to recover your previous character. I can imagine how frustrating it might be, and I am really sorry about that. We will update our players when we have more information about this.
    This is not fair

    Is there a solution nearby to recover the old face
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  4. #4
    @Zamil_AlQhTaNi,

    This happened to many players already. You could simply read the forum or at least patch notes to realize the status of this issue.

    I personally made a re-roll and within 3 days cought up with the game, and I advise the same.

    When you reach lvl 30 you simply transfer all your high-gs gear to your new char through stash.


    I'm starting to feel sorry for Ubi community service as they have to answer for the same issue cause ppl are lazy to look for other similar threads.
     1 people found this helpful
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  5. #5
    Zamil_AlQhTaNi's Avatar Member
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    Originally Posted by Noisehammer Go to original post
    @Zamil_AlQhTaNi,

    This happened to many players already. You could simply read the forum or at least patch notes to realize the status of this issue.

    I personally made a re-roll and within 3 days cought up with the game, and I advise the same.

    When you reach lvl 30 you simply transfer all your high-gs gear to your new char through stash.


    I'm starting to feel sorry for Ubi community service as they have to answer for the same issue cause ppl are lazy to look for other similar threads.
    I honestly do not like this way and this is wrong , There must be a solution to bring things back as they were
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  6. #6
    Originally Posted by Ubi-Mark. Go to original post
    Hello Zamil_AlQhTaNi,

    Sorry to hear that. This bug has been fixed and the face will not change again. Unfortunately, at this moment it's not possible to recover your previous character. I can imagine how frustrating it might be, and I am really sorry about that. We will update our players when we have more information about this.
    This is absolutely disgusting I had a normal white guy with handlebar mustache now I’m a light skinned half black,Asian,hybrid guy with a big fat nose with flared up nostrils looking like a idiot. My character literally looks like a bunch of races combined. I wear a face mask hoping it will be fixed. Why can’t you either make everyone have the same exact face or give us a character editor. I don’t wanna keep playing this half breed if it’s not gonna get fixed
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  7. #7
    Zamil_AlQhTaNi's Avatar Member
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    Originally Posted by Merc050 Go to original post
    This is absolutely disgusting I had a normal white guy with handlebar mustache now I’m a light skinned half black,Asian,hybrid guy with a big fat nose with flared up nostrils looking like a idiot. My character literally looks like a bunch of races combined. I wear a face mask hoping it will be fixed. Why can’t you either make everyone have the same exact face or give us a character editor. I don’t wanna keep playing this half breed if it’s not gonna get fixed
    True, many people are annoyed by this problem and I wait 3 weeks and more and my problem is not solved now , I hope to resolve this problem soon or give me the right choice and change the Face as it was
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  8. #8
    There will be no solution, the devs don't give a damn about givin' us our previous characters, they just fixed the issue so it won't happen again, althoug it has been some reports that people been afected after the 11/04 patch, they don't have a full editor in game scheduled.
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  9. #9
    Zamil_AlQhTaNi's Avatar Member
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    Originally Posted by Nightly85 Go to original post
    There will be no solution, the devs don't give a damn about givin' us our previous characters, they just fixed the issue so it won't happen again, althoug it has been some reports that people been afected after the 11/04 patch, they don't have a full editor in game scheduled.

    This is a big problem. There must be a solution. We have a lot of patience and there is no response from anyone who pays us any attention , They should give us the choice of changing faces for just one time to retrieve our previous characters
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  10. #10
    Same happened to me.

    I know Ubisoft likes pushing progressive ideas, but race-changing is too extreme lol.
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