Twitter Facebook Instagram Google Play App Store FAQs

Thread: Missing cards after closing the game | Forums

  1. 04-09-2019 #1
      LzGeek
    LzGeek's Avatar Junior Member
    Join Date
    Apr 2019
    Posts
    9

    Missing cards after closing the game

    I seem to be missing some epic cards since logging in this morning. I received a few epic cards from all the packs and now one notable card, awesom-o is at 0/*. Please advise.
    Share this post
  2. 04-09-2019 #2
      Ubi-Toller
    Ubi-Toller's Avatar Community Manager
    Join Date
    Nov 2017
    Posts
    2,507
    We're currently looking into this situation. Can you let me know your current in-game name? I'll have you added to my report!
    Share this post
  3. 04-09-2019 #3
      Orfilinn
    Orfilinn's Avatar Junior Member
    Join Date
    Apr 2019
    Posts
    23
    same pb here.

    I explained in this post : https://forums.ubi.com/showthread.ph...1#post14134179

    (sorry, I find this section after posting my posts, I just arrived here)
    Share this post
  4. 04-09-2019 #4
      Feco.-
    Feco.-'s Avatar Member
    Join Date
    Dec 2018
    Location
    Hungary
    Posts
    352
    How can we report it if we don't even realize it? I'm not tracking daily each of my cards, mats, money, etc....
    Share this post
  5. 04-10-2019 #5
      LzGeek
    LzGeek's Avatar Junior Member
    Join Date
    Apr 2019
    Posts
    9
    My IGN is "Romeo Whiskeyy"
    Share this post
  6. 04-10-2019 #6
      Ryaaaaaaaaaan
    Ryaaaaaaaaaan's Avatar Junior Member
    Join Date
    Apr 2019
    Posts
    5

    Same story

    This happened to me this morning. I had 17000 coins after claiming all rewards from the update. Got a manbearpig as well. Upgraded tons of cards, Hermès from lvl 3 to max lvl 4. Dogpoo to max lvl 4, pirate Ike from 4 to max lvl 5 and more. Got the message upgrade failed try again later and game shut off. Reopened to find only 500 coins, all cards to where they were at before I upgraded them. All my mats gone. No mbp. Jesus. I almost quit the game on the spot.

    I definitely need my account restored. This **** costs real money.

    User name: ryyyyyyyyyyan (with 10 y’s)
    Share this post
  7. 04-10-2019 #7
      Ubi-Toller
    Ubi-Toller's Avatar Community Manager
    Join Date
    Nov 2017
    Posts
    2,507
    Originally Posted by Orfilinn Go to original post
    same pb here.

    I explained in this post : https://forums.ubi.com/showthread.ph...1#post14134179

    (sorry, I find this section after posting my posts, I just arrived here)
    No worries at all! What is your current in-game name?
    Share this post
  8. 04-10-2019 #8
      Ubi-Toller
    Ubi-Toller's Avatar Community Manager
    Join Date
    Nov 2017
    Posts
    2,507
    Originally Posted by fecog Go to original post
    How can we report it if we don't even realize it? I'm not tracking daily each of my cards, mats, money, etc....
    It's a very obvious issue, particularly if you attempt to upgrade a card. If you haven't noticed anything I'd say you're probably fine.
    Share this post
  9. 04-10-2019 #9
      Ubi-Toller
    Ubi-Toller's Avatar Community Manager
    Join Date
    Nov 2017
    Posts
    2,507
    Ryaaaaaaaaaan and LzGeek, I have you both added to my report! Thank you.
    Share this post
  10. 04-10-2019 #10
      Ryaaaaaaaaaan
    Ryaaaaaaaaaan's Avatar Junior Member
    Join Date
    Apr 2019
    Posts
    5

    Support

    My in game name is Ryyyyyyyyyyan (has 10 y’s). I just told everyone on my team not to upgrade. One guy lost 25x copies of hhc.

    Thanks for your help!
    Share this post
◄◄ Previous Thread Next Thread►►
Do Not Sell My Personal Information