1. #1

    Non-Medal Runs not saving

    So I seem to have this recurring issue that when I complete a track but over the time/fault limit for bronze and don’t get a medal it’s not saving my time to the leaderboard. It happened on Inferno V, White Belt, & Yellow Belt, it saved my times every time once I got the bronze medal.
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  2. #2
    Ubi-Raziel's Avatar Ubisoft Support Staff
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    Jan 2019
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    Hey!

    Thank you for your report, I will make sure to pass this on for investigation.

    If you ever experience this issue again for another track, please provide a video to help us reproduce it.
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  3. #3
    This happened to me again on a 25+ minute run on Rise of the Dragon, every time this has happened it’s been long runs. I have video and an image
    https://youtu.be/zO49f-ZLOEU
    https://mobile.twitter.com/DrSandbag...89205907562498
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  4. #4
    To follow up on Rise of the Dragon, I set a better bronze time and it saved, then I had a silver run and this happened (image linked). It placed my silver medal run on the leaderboard where my bronze run was.
    https://twitter.com/drsandbag/status...980810752?s=21
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  5. #5
    Ubi-Raziel's Avatar Ubisoft Support Staff
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    Jan 2019
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    Hey, thanks for getting back to us.

    Another player also recently reported this issue with a video, so I have added your forum thread and video to the investigation.

    Regarding your silver medal showing with the bronze players, I expect it just needs to refresh which should've happened by now. Can you confirm if that issue remains?
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  6. #6
    Originally Posted by Ubi-Raziel Go to original post
    Hey, thanks for getting back to us.

    Another player also recently reported this issue with a video, so I have added your forum thread and video to the investigation.

    Regarding your silver medal showing with the bronze players, I expect it just needs to refresh which should've happened by now. Can you confirm if that issue remains?
    I have since improved my run and am ranked properly now
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