Hello, today i've been saving up my event key from leveling up and opening field proficiency cache, i got it to 3 event keys and when i tried to open the first one, my game is stuck at character screen. it just show my character moving but the game doesn't freeze. i waited for 5 minutes but nothing happen so i decided to force close the game by alt+f4.
when i relogin to the game, i noticed my event key has been used (now i only have 2) but no new apparel item is in my inventory, checked everything from hat to shoes and weapon or equipment skins but nothing.
it happened like 15 minutes ago, can you help me? is it just gone??