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  1. #1

    Not Receiving Commendation Caches

    I just hit Tier 3 and again did not receive a Commendation Cache. This is the 2nd cache that I earned and did not receive (Tier 1 was the 1st). I didn't see anything about this bug in the known Issues, is there a fix coming for this? I don't really wanna turn in anymore commendations if I'm not gonna get my caches for upping my Tier.
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  2. #2
    Originally Posted by Rizzorian Go to original post
    I just hit Tier 3 and again did not receive a Commendation Cache. This is the 2nd cache that I earned and did not receive (Tier 1 was the 1st). I didn't see anything about this bug in the known Issues, is there a fix coming for this? I don't really wanna turn in anymore commendations if I'm not gonna get my caches for upping my Tier.
    Good luck getting acknowledgement, I've brought this up a few times now and have gotten crickets except from one rep who asked if it dropped on the ground.

    Seems the bug is random, I didn't get 1, 2 and 5.
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  3. #3
    Ubi-Raziel's Avatar Ubisoft Support Staff
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    Jan 2019
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    4,533
    Hey!

    I have seen reports recently of players not receiving their commendation tier rewards and have reported the issue to our development team.

    Some players stated that they do get their rewards, however it may only appear after unlocking the next tier.

    We will post on the forums once we have more information!
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  4. #4
    Well, since it was hours and hours and days ago I certainly wouldn't recall an after the fact dropping of items. I know for sure that in my case 1, 2 and 5 haven't dropped. I'm close to hitting 6 and am making sure I record that. When tier one didn't drop, I figured it was because I hadn't reached level 30 yet and thought I was ahead of myself.

    With that said, is there not a way to check the accounts?

    This is what I do before going for the claiming of the commendations, I always clear any new stuff in my inventory, then check the progress tab and clear any echos, files and other devices added to the count, then I go to the commendation tab and claim those, then go back to the inventory an see what I've gotten which 3 out of 5 times seems to be absolutely nothing. I don't remember what tier 3 and 4 gave me but I know I got those. If there's cypher keys associated with it, well then I know I didn't get those because I would have mental noted the addition to what I already had at the time.
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  5. #5
    Same here no commendation caches at all, not even rank 1 - didn't know about them till rank 5 when we were meant to get a DC flag. Hope there is a way to claim these later due to this bug.
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  6. #6
    Ubi-Redbeard's Avatar Ubisoft Support Staff
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    Mar 2017
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    7,279
    Thanks for the update on this @Turnercja.
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  7. #7
    I've just had a commendation cache which popped at 1650, my first. This a quarter of the way thru tier 5. There seems to be a major disconnect between ranking up and getting the commendation cache. I expected that if it was the tier 4 cache that I'd get the flag but that didn't pop, instead it was just a plain cache similar to the field caches we get on leveling. This leads me to thinking that maybe this is a tier 1, 2 or 3 cache. Anyways for now it's still bugged. Just an update.

    Also note I am playing on the xbox and not a PS4.
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