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  1. #11
    No surprise! Ubisoft Support hasn't replied to this thread either. I have one for Assassin's Creed Revelations too. Also, I have an open ticket that they replied to with a generic "clear your cache" response that also didn't work. When told that, Ubisoft hasn't replied with an email again!

    I understand that bug fixes can be hard to track down, and a simple "We're working on it, can you provide more details of when this occurs?" would mean a lot. But Ubisoft isn't working on it.

    I bet I get banned from Ubisoft forums or my account gets closed entirely before Ubisoft tries to fix this.
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  2. #12
    Ubi-TheBerry's Avatar Ubisoft Support Staff
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    Jun 2020
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    Originally Posted by mgatlin11 Go to original post
    Oh dear God Ubisoft! I just went through this playing the Ezio Collecton: Revelations. The game crashed over and over, causing me to have to reset to get back in and play. Also, I thought that it was terrible for a game to crash and shutdown the console with it. Well, here I am two hours into AC3 remastered and it just did the same bs. The trouble shooting steps DO NOT WORK. Quit deflecting the issue and fix it! This is terribly frustrating. I own EVERY Assassin's Creed game to date. This will be where my collection ends if you don't start fixing your games. I'm not playing/buying Valhalla when it comes out if all I know is Ubisoft games crash your entire console and then Ubisoft (the responsible party) doesn't fix it.
    Hello there,

    Can you provide some further details into what you experience when the game crashes?

    Is it at start up or random intervals?

    Do you receive any error codes or messages?

    Thank you
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  3. #13
    This still isn't fixed. It just happened to me twice on the XOX. AC Liberation worked without a flaw though
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  4. #14
    Ubi-Borealis's Avatar Ubisoft Support Staff
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    Jun 2020
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    2,470
    Hello there knailbomb420! Welcome to the forums

    I'm sorry to hear you've encountered crashes. Just to confirm, have you been able to try these troubleshooting steps?

    Thanks!
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