🛈 Announcement
Greetings! The Division forums are now archived and accessible in read-only mode, please go to the new platform to discuss the game
  1. #1

    Ubisoft Club rewards unlocked through Messenger app "Isaac" mini game not in-game

    Hi guys,

    I've played and unlocked all the rewards through the mini game "Isaac" in the Messenger app but the items didn't appeared in my inventories yet.

    It's been a week since i've done the chalenges.

    I've already unlocked several items in the Ubiclub and the (Assassin's Creed) Odyssey Arm Patch appeared in my in-game inventories 3 weeks after i took it from the Ubi-Club.

    I've tried to download the items by searching them via the "manage your game instalation" option on the Xbox and there is nothing exept my 1 year pass.

    ps: The items concerned are : city runner T-shirt / Sneakers / Pants ; Declaration weapon skin; Pathfinder Armpatch (you can check directly in my Ubiclub )



    Thanks in advance for your help
    Best

    Romain
     1 people found this helpful
    Share this post

  2. #2
    I have the exact same thing though I was only able to unlock the shirt and pants as for some reason it wont even show echo locations for me. Mine haven't appeared in-game either
    Share this post

  3. #3
    Ubi-Raziel's Avatar Ubisoft Support Staff
    Join Date
    Jan 2019
    Posts
    4,533
    Hey!

    I have redeemed the rewards on both of your accounts again, specifically for the XB1 platform.

    Can you check in-game once more for your rewards? Let me know if there is still an issue!
    Share this post

  4. #4
    Join the club, I don't have them either.

    @Ubi-Raziel, bit of help please?
    Share this post

  5. #5
    Same. All the FB messenger app rewards have been claim by myself and still haven't received them in game. Im in the UK and read somewhere it's US only. Don't know if that's right though.
    Share this post

  6. #6
    Originally Posted by Deggsy87 Go to original post
    Same. All the FB messenger app rewards have been claim by myself and still haven't received them in game. Im in the UK and read somewhere it's US only. Don't know if that's right though.
    I did get my rewards. (I'm in the UK too) but it still isn't showing anymore Echo locations for me
    Share this post

  7. #7
    I had no problem finding echos. I only got enough to get all the cosmetic rewards. They're just not showing up in game.
    Share this post

  8. #8
    Same here, unlocked and showing as redeemed in Ubiclub but not showing in game
    Share this post

  9. #9
    Ubi-Raziel's Avatar Ubisoft Support Staff
    Join Date
    Jan 2019
    Posts
    4,533
    Hello everyone!

    I have checked the rewards for everyone in this thread and redeemed them to the XB1 platform once more, can you all check that you now have the rewards?

    Originally Posted by Deggsy87 Go to original post
    Same. All the FB messenger app rewards have been claim by myself and still haven't received them in game. Im in the UK and read somewhere it's US only. Don't know if that's right though.
    This is an EMEA promotion so you're certainly eligible.
    Share this post

  10. #10
    Originally Posted by Ubi-Raziel Go to original post
    Hello everyone!

    I have checked the rewards for everyone in this thread and redeemed them to the XB1 platform once more, can you all check that you now have the rewards?



    This is an EMEA promotion so you're certainly eligible.
    Can confirm this worked for me, all rewards now received, thanks!
    Share this post