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  1. #1

    Poor video rendition quality

    We seem to be having some rendition issues with xbox one makes the game non enjoyable even when selecting 1080p. Has anyone else been experiencing this problem and what were some of the solutions implemented. Is this the way the game is built, if so when is the possible real fix.
    All aspect of the game look awfull, no definition.

    Ubisoft need help.

    Thanks
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  2. #2
    Ubi-Raziel's Avatar Ubisoft Support Staff
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    Hey there! I'll need a bit more information to understand this issue.

    - Do you own a regular Xbox One, or an S or X?
    - Are you able to provide an image or video of the issue?
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  3. #3
    H, I am running an XBOX One S

    I can send 2 snapshot I took from the Xbox, but I am not sure how to attach. Is there an email I can send to.

    Thanks
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  4. #4
    H, I am running an XBOX One S

    I can send 2 snapshot I took from the Xbox, but I am not sure how to attach. Is there an email I can send to.

    Thanks
    Share this post

  5. #5
    Ubi-Raziel's Avatar Ubisoft Support Staff
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    Originally Posted by redops07 Go to original post
    H, I am running an XBOX One S

    I can send 2 snapshot I took from the Xbox, but I am not sure how to attach. Is there an email I can send to.

    Thanks
    Thank you! The reply box on our forum has an "Insert Image" option, that should do the trick. Or you could upload it to another service / website then provide me with the link.
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  6. #6
    Hi, Can't attach a picture but only URL. So I created an Instagram just for this. Let me know if this works.

    https://www.instagram.com/p/BvweYAvgDpw/
    https://www.instagram.com/p/BvweWTRgcHx/
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  7. #7

    Unplayable due to video glitch

    If someone will tell me how to upload my videos I have unplayable glitches I would like to share. I have them saved to my Xbox. I do not see an option to add an image as stated above and no savvy enough to upload to a different website and all that. My username here is my username on xbox if that helps. The images are saved there. Thanks
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  8. #8
    Ubi-Raziel's Avatar Ubisoft Support Staff
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    Originally Posted by redops07 Go to original post
    Hi, Can't attach a picture but only URL. So I created an Instagram just for this. Let me know if this works.

    https://www.instagram.com/p/BvweYAvgDpw/
    https://www.instagram.com/p/BvweWTRgcHx/
    Thank you for the images! I reported an issue with blurry textures earlier today and I have added these to the investigation. We will post on our forums once we have more information.


    Originally Posted by mmuscar Go to original post
    If someone will tell me how to upload my videos I have unplayable glitches I would like to share. I have them saved to my Xbox. I do not see an option to add an image as stated above and no savvy enough to upload to a different website and all that. My username here is my username on xbox if that helps. The images are saved there. Thanks
    Hey! I'm not show how it will show on a phone, but using a PC there are multiple buttons in the reply box to add images and videos. If you don't have those options I have 2 suggestions -

    - Upload a video to YouTube, then provide us with the link
    - Share your videos to the Xbox DVR website (xboxdvr.com). This is usually automatic, however I don't see any videos on there at this time
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  9. #9

    Saved video and screenshot

    I shared the video and screenshot on my Xbox so you should be able to see it. I will try to get it to post here somehow too.
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  10. #10

    Here we go

    Is this an issue for anyone else?

    https://gamerdvr.com/gamer/mmmuscar/video/72446485
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