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  1. #21
    MCamal's Avatar Junior Member
    Join Date
    Feb 2017
    Posts
    13
    My advice:

    1. Reinstall VC++ Redistr package on your PC (e.g. Microsoft Visual C++ 2005-2008-2010-2012-2013-2019 Redistributable Package x86 & x64) don't use in-game package
    2. Reinstall Direct x
    3. Clean install of Video Drivers
    4. If it doesn't help. Delete the game and download it again.

    Wish you luck!
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  2. #22
    Yup, did all that before even coming here to post about it. XD
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  3. #23
    So everything everyone is suggesting is not working at all. I am sure we have all tried everything everyone has offered and them some. The only difference i see here is that I myself have obtained this copy of the game through Uplay by buying the season pass for Odyssey. I am not sure if anyone else did, or bought it straight from Uplay or Steam. This is something that has to be done on their end. Though the day it came out they closed their damn chat support and other types so we haven't had any luck this weekend. I am only hoping that come Monday maybe, just maybe there will be some fix to it.
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  4. #24
    Yeah, chat support seems to be unavailable for technical issues with games, the site just refuses to load chat support at all. It's tickets or nothing. Shows how much the company cares about its users.
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  5. #25
    Originally Posted by cawatrooper9 Go to original post
    If you're still having difficulty, I'd suggest contacting support.

    I'll also move this to the community support forums.

    Hope that helps!
    LOL we have contacted support numerous times on this forum and so far silence and not even an acknowledgement that there's an issue.
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  6. #26
    I've gotten 9 responses from support and I'm still getting responses like "your system doesn't meet minimum requirements" from people who clearly don't understand how minimum requirements work.

    There was one time where they said "forwarded to devs who are investigating and will post on forums once information is available" but then it returned to more troubleshooting steps that aren't going to do anything.
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  7. #27
    Originally Posted by megdiadotexe Go to original post
    Ok after some digging around i found the ini file in my documents. a changed my resolution in there to my monitors native resolution and changed the setting that allows the game to run in windowed mode

    DisplayWidth=1366
    DisplayHeight=768
    WindowMode=1
    RefreshRate=60

    window mode was 2 but after changing it to 1 the game worked fine. i hope this helps
    My resolution in there was the same my monitor, so i've only chaged the WindowMode from 2 to 1 and now the game is working
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  8. #28
    Ubi-Swaggins's Avatar Community Manager
    Join Date
    Nov 2017
    Posts
    7,058
    Hey folks,

    The dev team are aware of this and are investigating it.

    Thank you all for your reports and your patience.
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  9. #29
    I understand that you guys are working hard on finding and solving the issue, but do you have any time estimates as to when the problem will be solved?
     2 people found this helpful
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  10. #30

    Problem with launch

    Hi guys,i have a problem i dont know if anyone else does,when i launch the game its all good,the intro rolls out and when it comes to the PRESS ANY KEY screen i cant do anything,not even use the cursor.Can anyone help,thanks:
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