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  1. #1

    Black screen after intro movie plays, game never loads.

    Windows 10 w/ 1809 update
    Geforce 1070 w/ 419.67 drivers

    I've tried in fullscreen, tried borderless, disabled overlays, nothing works.

    Once I select new game and pick a slot and then the intro movie plays it just leads to a black screen that never loads or anything, set on it for up to 5 minutes and nothing happens.
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  2. #2
    Ubi-Keo's Avatar Ubisoft Support Staff
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    Jul 2017
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    UK
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    5,119
    I'm sorry to hear that you are experiencing this issue.

    Can you please try these PC troubleshooting steps.

    If the issue persists, could you please submit a support ticket and attach your system files (dxdiag and msinfo and our Customer Support team will investigate this further for you.
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  3. #3
    Thank you, I ended up verifying my files and it found a few corrupted ones, after doing that I was able to get into the game and play.
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  4. #4
    Ubi-Keo's Avatar Ubisoft Support Staff
    Join Date
    Jul 2017
    Location
    UK
    Posts
    5,119
    I'm pleased you have resolved this issue. If you have any further issues please let us know.

    I hope you enjoy the game.
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