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  1. #1

    Reactivate the SHD Network Glitch

    After completing the Federal Emergency Bunker Mission I was asked to return to the White House and reactivate the SHD Network. When I go to the White House the yellow diamond appears on my screen indicating the direction. When I go downstairs to the server room the diamond disappears and I am unable to interact with anything. I've been reading about this glitch for 2 days and I've seen the horrid workaround that is available. This is not acceptable for a supposed AAA video game.

    I paid $80 Canadian for this game and my progress has been halted by a bug that no-one seems willing to deal with. I have played and owned many Ubisoft products in the past and this is the first time I have EVER had to post in a support forum. I hope this gets fixed soon!!! If not, my days of purchasing Ubisoft products will be numbered.
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  2. #2
    Ubi-Mark.'s Avatar Ubisoft Support Staff
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    Hi NLSKIMOM,

    Sorry to hear that. This issue is being investigated by the development team.


    Originally Posted by flammey Go to original post
    It'll be the server that the person is standing in front of, looking at a clipboard, or something. You can see the keyboard in the operation position, behind him. Unfortunately, that's the wrong time to use it. Just keep doing missions, clean up whatever side missions, and main missions you have, keep coming back to the White-house after each one, and checking the basement. That's what I did. Eventually, you should get a cut-scene the moment you enter the White-house, telling you they upgraded, and (blah,blah.) That's should be when you can activate it. The person will no longer be standing in front of it. At least, that's how it went for me. The game telling me to Reactivate the SHD network was a premature quest activation.
    It's the same with some people having to talking to the Division Coordinator, and not being given the prompt to enter the door. It activated it prematurely, and you just have to quest a little further.
    Did you try these steps?
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  3. #3

    Will try!

    Thanks guys. I will try that. Will keep you posted!
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  4. #4
    Agent_Putt's Avatar Member
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    Originally Posted by Ubi-Mark. Go to original post
    Hi NLSKIMOM,

    Sorry to hear that. This issue is being investigated by the development team.




    Did you try these steps?
    Yes I’ve tried these steps and still can’t reactivate network
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  5. #5
    Agent_Putt's Avatar Member
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    Ok so the workaround worked!

    I had to get a friend who hadnt yet completed the mission (He was a Level 21)

    Once the mission is completed, He MUST be the 1 to go into the White House first and watch the WHOLE cut scene! Once done, the group leader and I mean only the group leader can activate the laptop, it will pop up once again saying Mission complete.

    I then went back to my session and hey Presto ! “Reactivate SHD network” has now gone!
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  6. #6
    Agent_Putt's Avatar Member
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    Pretty sure what causes the bug is you activating the laptop instead of the group leader
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  7. #7
    I have this same issue. Except for me it happened after Space Admin HQ. Finding a random person who hasn't completed the mission (how would I even know??) and stays in the group to activate the server after the Mission Complete notification is absurd. Update today certainly didn't address it, and doesn't appear to be on Ubi's radar at all. Last known issues thread update didn't seem to have anything about this.
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  8. #8

    Reactivate SHD networ bug

    Hello,

    I still can't get "mission complete" with this mission. I did it before todays patch, and saw the cutscene with the network spreading on the map of USA. But after the cutscene, nothing happen. I was hoping todays patch was going to fix his problem. But I'm still stuck in a sort of limbo. On the map and beside the mini-map I still se the instruction to "reactivate the shd network". It's a bit frustrating now, since I can't do anything about it (I have done all the main missions and side missons)

    What should I do?
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  9. #9
    Agent_Putt's Avatar Member
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    Originally Posted by Otto_Boll Go to original post
    Hello,

    I still can't get "mission complete" with this mission. I did it before todays patch, and saw the cutscene with the network spreading on the map of USA. But after the cutscene, nothing happen. I was hoping todays patch was going to fix his problem. But I'm still stuck in a sort of limbo. On the map and beside the mini-map I still se the instruction to "reactivate the shd network". It's a bit frustrating now, since I can't do anything about it (I have done all the main missions and side missons)

    What should I do?
    Finding a friend who hadn’t completed it and doing the steps I posted above was the ONLY workaround for me. Tried everything I could think of.
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  10. #10
    Thanks for the suggestions and tips for a "workaround".

    However, I feel I need some more "official" statement or explanation that will ease my concerns at this point.
    I have been patient, waiting at level 30 for almost a week without being able to progress. When reading online I have noticed several people being stuck, for even longer periods of times, just as me.

    I do not feel that a “workaround” is the appropriate solution (of course I have tried it anyway, because I want to progress in the game, but I haven’t been successful in finding someone to do the mission with, friend [everyone has already progressed] or stranger).

    At this point I am very close to filing a consumer complaint at the local store where I bought the game and returning it for a refund of my money. This, however, is not the option I would want to pursue. I really enjoy the game and would very much like to progress.

    So my questions right now are:

    • where are the development team at with this particular problem, in terms of figuring it out and solving it?
    • and when will a fix or patch be released (I would rather not wait another week)?
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