Missing Ivory Key | Forums

[shadowxclone]

I have submitted a support ticket regarding this issue but I am cross posting here for increased visibility. The case number is 08460748.



I have killed 11 out of the 12 known Hunters related to the cipher riddles. The masks I have obtained are as follows:
-Midas & Revenant from the pair of Hunters at the pool area in West End
-Diamond, Cross, Death & Phantom from the group of four Hunters at the Christmas Tree in East Mall
-Crimson from the Hunter in the gallery plaza in Downtown East
-Demon from the Hunter in the atrium of the mall in Downtown East
-Specter from the Hunter in front of the Department of Agriculture building in East Mall
-Wraith from the Hunter at the memorial wall in Southwest
-Ghoul from the Hunter near the makeshift platform in the water in West Potomac Park

The only Hunter I have not yet killed is the one that drops the Ghost mask, who's related cipher has not yet been solved. These Hunters are known to not only drop masks but also Ivory Keys. Each properly spawned Hunter or Hunter group should drop one Ivory Key each.


By the above logic, I should have 7 Ivory Keys, however I only have 6.


Here is what happened and what I believe to be the cause of my missing key:
My friends and I were fighting the group of four Hunters at the Christmas Tree, and we had downed all four of them. However, I was disconnected before I was able to pick up all of the loot. I have since killed these four Hunters again (multiple times) but have not ever received an Ivory Key from them.

It seems that if a Hunter is killed and an Ivory Key drops but is NOT picked up, and then the player leaves the area, disconnects, or otherwise leaves the session, that player is no longer able to obtain that key because it will not drop again.

Please let me know if there is any way to remedy this issue.

[Icehawk84]

The key drops are buged by many players. Massive knows. You're lucky with your 6 keys. I killed 12 hunters and all 12 masks and only 5 keys. The key of the 4 Hunter at the Christmas tree has disappeared in front of my eyes, as they have gotten up again and again. Since currently the list of fun-destroying bugs is getting bigger, most of them will probably be fixed at the Raid Update, or later.

[shadowxclone]

It's been mostly confirmed that the hunters who stand on top of buildings or other such things (dubbed by the community as "stalkers") do NOT drop keys. Currently the 12th mask (Ghost) is only obtainable by killing a stalker so that's at least one of your missing keys. I have personally not killed any stalkers, only the 11 of the 12 hunters that can be spawned and killed legitimately. Quite frustrating. Hopefully Massive updates us on this soon.

[n3g_]

Bumping, I've made support tickets, forum posts, and discussed this issue with many others.

I have 6 Ivory Keys after completing 7 riddles. Something is not working as intended.

[shadowxclone]

I have a support ticket open as well, waiting on a response at the moment.

[shadowxclone]

Anyone get a Ubisoft response on this yet?

[shadowxclone]

I received a response from Support last night regarding this issue. Hoping to get an Ubisoft/Massive response here as well to acknowledge that the devs are looking into it.


***
Owen R @ Ubisoft Support
March 27, 2019 8:37 PM

Hello shadowxclone,

Thank you for reporting this issue to us.

We have forwarded this for investigation.
Please keep an eye out for new information and news at our forums:
https://forums.ubi.com/forumdisplay....The-Division-2

Thanks,

Owen R
Ubisoft Support
***

[Ubi-Mark.]

Hello Agents,

Sorry to hear that! I can confirm that this issue is currently under investigation. Apologies for any inconvenience caused.

[shadowxclone]

Thank you @Ubi-Mark. Appreciate the confirmation. Hoping the devs give us an update on this fairly soon!

[xReecesx]

and its still bugged