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  1. #1

    Crashing at the beginning of the game

    Hi all,

    Game is crashing right after the story was being told and that dude is trying to get his lighter working. He finds me in the rubble then instant crash to desktop without any messages.

    Uninstalled and reinstalled the game and am using the latest nvdia driver

    7700K
    1080 Ti
    16gb ram
    Windows 10
    3440x1440p

    I've tried the suggested steps and have submitted a ticket.
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  2. #2
    Tried some video settings, playing at 16:9 does get me a few more seconds of game time...
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  3. #3
    Ubi-Ginge's Avatar Ubisoft Support Staff
    Join Date
    Oct 2018
    Posts
    2,991
    Hi vong10
    When you say you have tried the suggested steps, have you covered all the steps in this guide?
    Looking at your case, I see you have uploaded a copy of your DXDiag file to your case, can you also upload a *.txt copy of your MSInfo file
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  4. #4
    Yes, covered all the steps in that guide.

    How do I make it a .txt? Can only save it as an NFO.
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  5. #5
    Ubi-Ginge's Avatar Ubisoft Support Staff
    Join Date
    Oct 2018
    Posts
    2,991
    When you go to create the file, instead of selecting save, select export
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  6. #6
    Okay, uploaded the file to my case.
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