1. #71
    Ubi-Karl's Avatar Ubisoft Support Staff
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    Oct 2018
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    3,904
    Hey Drew_47,

    Thanks for reaching out to us and I am sorry to hear about this.

    I have contacted our game team regarding the issue, as it has been resolved a while ago, however due to recent occurrences, issue has been reopened.

    Just to double-check, can you advise us whether you happen to receive any error message at all?

    Also, could you forward us screenshot or video of what happens when you attempt to do so?
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  2. #72
    So, what is the final solution for this issue? And does it apply to other Ubisoft games? Because I have the same thing in Sports Party as well.
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  3. #73
    Ubi-Ginge's Avatar Ubisoft Support Staff
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    Oct 2018
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    2,991
    Hey Noxbi!
    Are you getting a particular error message/code when trying to log in to Trials Rising and Sports Party? Do you get the same error message/code in each game?
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  4. #74
    Same problem on 04-07-2021, can't connect ubisoft account with nintendo switch (trivial pursuit, sport party....) email or password incorrect
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  5. #75
    Ubi-Borealis's Avatar Ubisoft Support Staff
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    Jun 2020
    Posts
    2,470
    Hello there Nuri_86! Welcome to the forums

    I'm sorry to hear that you're having trouble linking your Ubisoft account with your Nintendo Switch account. I would recommend opening a support ticket so our team can take a closer look at your account, and to ensure your Ubisoft details are correct. You can open a support ticket in the following ways:

    When opening a support ticket, please include your Ubisoft account username as well as your Nintendo Switch username. If you are encountering any error messages or pop-ups when you've tried linking your accounts, please include a screenshot of this message as well. It will be helpful for further investigation.

    Thanks!
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