1. #61

    Incognito allows

    I use Incognito mode daily to surf forums. If you're having problems like I did yesterday where the login page looks different and doesn't recognize your login info, Incognito mode only makes the problem worse. Meaning such a thing can cause you to have to reset your password, and you need to do that in Non Incognito mode first to get Chrome to automatically ask if you want to save the login details. Then you can go back to Incognito mode and it will be remembered there as well. This is became Incognito Mode does not retain cookies.
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  2. #62
    UbiMorning's Avatar Community Representative
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    Sep 2017
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    Thanks for your input tereini.
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  3. #63
    Issue is still not fixed. Bought the game in the current sales and I can't login. Hilarious btw, 3 times in this thread "we implemented a fix", which then works for a couple of weeks and it breaks again
     1 people found this helpful
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  4. #64
    Ubi-Raziel's Avatar Ubisoft Support Staff
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    Jan 2019
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    Originally Posted by Bjorn121 Go to original post
    Issue is still not fixed. Bought the game in the current sales and I can't login. Hilarious btw, 3 times in this thread "we implemented a fix", which then works for a couple of weeks and it breaks again
    Hey! We have not received any further reports since the last fix was implemented, so this will require a bit of investigation.

    Would it be possible to provide us with an image of the error you are receiving? Is this the first Ubisoft game you are trying to play on Nintendo Switch?
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  5. #65

    Can't Link Account

    I'm not able to link my Ubisoft account to my Nintendo Switch. Was there a solution?
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  6. #66
    Ubi-Orion's Avatar Ubisoft Support Staff
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    Dec 2018
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    Originally Posted by Mordaraa Go to original post
    I'm not able to link my Ubisoft account to my Nintendo Switch. Was there a solution?
    Hey there.

    Are you being given any errors when you try to establish the link to your account? If so can you provide us with a screenshot or if that's not possible as detailed description as possible of the error. Thanks.
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  7. #67

    Same problem as everyone else

    When trying to link my account I just get an error saying that the username/password combination is incorrect. I know it's good because I am signing into the website with it at the same time.

    When I tried to create an account through the Switch earlier today it never completed the signup. An icon just rotated for several minutes until I quit the game.
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  8. #68

    Experiencing the same thing

    I’m having the exact same problem as everyone else in this thread
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  9. #69
    Ubi-Viral's Avatar Ubisoft Support Staff
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    Oct 2015
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    Originally Posted by JakeyFastlane Go to original post
    When trying to link my account I just get an error saying that the username/password combination is incorrect. I know it's good because I am signing into the website with it at the same time.

    When I tried to create an account through the Switch earlier today it never completed the signup. An icon just rotated for several minutes until I quit the game.
    Originally Posted by SamMcBlam Go to original post
    I’m having the exact same problem as everyone else in this thread
    Sorry to hear that you are also experiencing this issue. Could you please create a support ticket HERE.

    Within the support ticket please include a brief description of the issue and also an image of the error that you receive.

    We can then investigate further.
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  10. #70
    No, it doesn't work for me
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