I tried the port forwarding and informed Support that I tried the recommended steps. Next message from support I got is to "try the troubleshooting"...
The issue is not resolved. Port forwarding doesn`t work (at least for me) and support so far is not helpful.
Also the communication from you could include a "We are sorry" and a "We are working to fix this issue". Port forwarding should´t be something a customer has to do in 2019.
Yeah I agree. Support attempts on this forum are weak. The "solution" of port forwarding and upnp has already been suggested ad nauseum here and users have already stated several times that this isn't a solution that works.Originally Posted by ZopperAlf Go to original post
I've tried the port forwarding and the upnp. It's all set up properly on my end.
It's not the issue. It doesn't even make sense as a response because you wouldn't get an "invalid e-mail or password" error if you could not connect at all. Further, port forwarding has nothing to do with reaching out to servers and getting a response back on the same TCP connection. It has to do with clients reaching into your network, which isn't applicable for this issue.
Not to mention the store works fine, the community tracks download fine, the game shows that im connected properly.
My ticket is open with very detailed screenshots. I eagerly await a response though at this point I am not hopeful.
@ZopperAlf Thank you for your feedback. I am sorry for any confusion from your ticket and that you are experiencing this issue. I have made a note on your ticket that you've already tried the TS provided and mentioned that you have a screenshot of your ports to confirm. You should get an update soon!
@AlbumSG Thanks for the report!