1. #31
    I tried the port forwarding and informed Support that I tried the recommended steps. Next message from support I got is to "try the troubleshooting"...

    The issue is not resolved. Port forwarding doesn`t work (at least for me) and support so far is not helpful.

    Also the communication from you could include a "We are sorry" and a "We are working to fix this issue". Port forwarding should´t be something a customer has to do in 2019.
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  2. #32
    Originally Posted by ZopperAlf Go to original post
    I tried the port forwarding and informed Support that I tried the recommended steps. Next message from support I got is to "try the troubleshooting"...

    The issue is not resolved. Port forwarding doesn`t work (at least for me) and support so far is not helpful.

    Also the communication from you could include a "We are sorry" and a "We are working to fix this issue". Port forwarding should´t be something a customer has to do in 2019.
    Yeah I agree. Support attempts on this forum are weak. The "solution" of port forwarding and upnp has already been suggested ad nauseum here and users have already stated several times that this isn't a solution that works.

    I've tried the port forwarding and the upnp. It's all set up properly on my end.

    It's not the issue. It doesn't even make sense as a response because you wouldn't get an "invalid e-mail or password" error if you could not connect at all. Further, port forwarding has nothing to do with reaching out to servers and getting a response back on the same TCP connection. It has to do with clients reaching into your network, which isn't applicable for this issue.

    Not to mention the store works fine, the community tracks download fine, the game shows that im connected properly.

    My ticket is open with very detailed screenshots. I eagerly await a response though at this point I am not hopeful.
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  3. #33
    UbiMorning's Avatar Community Representative
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    @ZopperAlf Thank you for your feedback. I am sorry for any confusion from your ticket and that you are experiencing this issue. I have made a note on your ticket that you've already tried the TS provided and mentioned that you have a screenshot of your ports to confirm. You should get an update soon!

    @AlbumSG Thanks for the report!
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  4. #34
    UbiMorning's Avatar Community Representative
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    Just to add as an update, this issue has also been reported to the Trials Rising team for investigating. Thanks for your patience so far!
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  5. #35
    Thanks for update. Looking forward to finally playing the full version of this game
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  6. #36
    Have same issue. Waiting for fix. Thank you!
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  7. #37
    same issue here hopefully they fix this
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  8. #38
    Yeah having this issue aswell. Also submitted a high detail ticket with screenshots and everything. Here's hoping it'll be fixed soon!
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  9. #39

    Same problem!

    I have the same problem. It tells me incorrect password or email and I’m putting it in right!! Then it will throw a can not connect to the Ubisoft server. This is frustrating I just want to link my dang account so I can start getting the whole experience...
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  10. #40
    you know, if ubisoft doesnt want to have negative sales and turn in to EA 2.0 they should really Tell the DEV. TEAM to look at the forums for there respective games. cut out the middle man, be effictient, have a plan to fix every bug you meet. and also keep your fans happy.
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