1. #1

    Unable to login to ubisoft account on switch

    I have been unable to login to my ubisoft account from within the game on my switch, as it keeps saying invalid email or password. I have changed the password multiple times to make sure i am trying a new correct password (simple text only password now). I am able to login to the account easily on my PC. I have tried with different internet connections (both tested with the switch inbuilt connection test as okay). I have activated nintendo online, in case that was the problem, but the same error appears.

    Any other ideas on how to fix that so i can get my club rewards in game and play multiplayer
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  2. #2
    Same here, when i try to login with my actual account -> invalid email or password
    And when i try to create a new account, an error message appears (2-AN2EA-0364)
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  3. #3
    Originally Posted by BigBatou Go to original post
    Same here, when i try to login with my actual account -> invalid email or password
    And when i try to create a new account, an error message appears (2-AN2EA-0364)
    Yeah, i also tried creating a new account with a different email address, but got error messages saying that couldn't work.

    Multiple others on the subreddit are reporting the same problem
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  4. #4
    I've got the exact same problem. I also cannot login (invalid email or password) or create account (Error 2-AN2EA-0364).
    I also already tried many options as different internet connections, different passwords, changing UPnP, forwarding ports etc but nothing works. I'd be pretty happy if someone could help^^
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  5. #5
    I am also having the same issue, I have already contacted support and attempted to put my switch in the DMZ and change DNS addresses with no success. And after trying to login using multiple hot spots, and a different router, I can almost guarantee this is a problem ubisoft needs to fix.
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  6. #6
    I have the same error. I don’t have anything else to add, but maybe they will look at fixing it sooner if they see more people are having this issue.
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  7. #7
    U have the exact same Issue. Wrong Username/password wehen i try to login. No server connection when i try to add a account😒
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  8. #8
    Well a week after submitting a support ticket, different support members keep copy and pasting the same FAQ stuff that never works no matter how many times I try. Sadly it just seems like ubisoft's problem as this apparently happens very often in all of their switch ports, eventually they just fix it is what I have noticed from old forums from other ubisoft games. https://forums.ubi.com/showthread.ph...o-club-ubisoft
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  9. #9

    Trials Rising cannot connect to Ubisoft Club [Workaround Fix!]

    Alright guys I've just discovered a workaround which worked for a friend of mine having the same problem.
    You just need a little bit of time to get it done but it's definitely worth it to get the special Ubisoft Club rewards or simply play online.

    All you need is a laptop with Wi-Fi.
    (NOTE: It may be possible by using your phone as a mobile hotspot with the Freedome VPN (look at 3.) app, too but I haven't tested it! Theoretically it is possible though!)
    I'd recommend Windows 10, technically it's also possible with Windows 7 and 8, it may be a little bit more complicated and less visual.
    Basically we're going to link your Nintendo Switch and Ubisoft account in another application which is only accessible in Japan so you need to setup a VPN and mobile Wi-Fi hotspot through your laptop so your Switch can connect to it. And it's very simple.


    1. Change your Nintendo account region to Japan on their website.
    (https://accounts.nintendo.com/)

    2. Go to the eShop and try to find and download Assassin's Creed Odyssey Cloud Version by changing the price's filter to FREE.
    (which will look like that: http://images.nintendolife.com/7e075...1.original.jpg)
    Warning: The shop will be shown completely in Japanese when you change the region so before you do that just look how you can find the "free games to download category"! Otherwise you barely can't find it.

    3. Go to https://www.f-secure.com/en/home/products/freedome and create an account so you will be able to use the VPN for 5 days for free. After you've created an account and confirmed it you need to download and install it's VPN software on your laptop and log into it.
    (direct link: https://download.sp.f-secure.com/fre...2/Freedome.exe)

    4. In Freedome change your server to Tokyo, Japan and click on "Start" and wait a few seconds until it established a connection.

    5. After that you need to setup a mobile Wi-Fi hotspot on your laptop.
    (Follow these simple steps on Windows 10: https://buffered.com/tutorials/how-t...or-windows-10/)
    [If you are on Windows 7 or 8 just google how to set up a mobile hotspot]
    When it comes to "changing adapter option" right-click on "Freedome TAP driver" and click on "Properties". After that go to "Sharing" and check the box which says "Allow other network users to connect through this computer's Internet connection" and set your home network connection to your basic "Local Area Connection [Number]" and click "OK".
    (in our case it was Local Area Connection' 13)

    6. Connect your Switch to your laptop's mobile hotspot via Wi-Fi and run Assassin's Creed Odyssey Cloud Version.

    7. Guide yourself through the game setup and log in to your existing Ubisoft Club account!
    (Here's a video guide if you don't know what it says in Japanese: https://www.youtube.com/watch?v=hiK4wufDiB4)

    Now your Nintendo Switch account has been linked to your Ubisoft account and you will be automatically logged in to the Ubisoft Club when playing Trials Rising so you can claim your Club rewards and play online with other players!

    Simply change your Nintendo account region back to your normal country and connect your Switch back to your normal (Wi-Fi) network.
    Note: To claim your Ubisoft Club rewards just log in to your Ubisoft Club account (https://club.ubisoft.com/) because the window won't show ingame like on PS4 and PC!


    The VPN software is not needed anymore and can be stopped and un-installed,
    if wanted.


    Have fun playing online and enjoy the game like it's used to be.

    Sadly Ubisoft wasn't able to fix it themselves, yet. Meh.
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  10. #10

    I also cannot connect

    Please fix this, Ubisoft.
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