I purchased yesterday and have receipts from uplay and paypal but no game in library. | Forums

[StLWarLord]

My credit card has been charged. It is in my order history but it is nowhere to be found in my library. I`ve read and posted in other threads about this but unlike the others I have all documentation and received no error message. Order number 11738922. Support has been very slow and chat is non existent it seems. This is a huge issue to say the least.

[StLWarLord]

Just bumping this up. I think it deserves front page status and worthy of a reply.

[SpecialK..]

Good luck mate I've waited 6 days for an answer and still have no answer and no reply to my support tickets.

[Sparhawk122]

This is happening to a lot of people. Hell it even happened to a work colleague of mine.

[Ubi-Viral]

Hey StLWarLord!

As these types of issues involve an investigation into your account it is not something that we can discuss over the forums due to Data Protection.

It is advised to await a response from the Ubisoft Store team on your support ticket. I understand that you have been awaiting a response for some time now, apologies but there is not a way to speed up this process.

Rest assured you will be contacted as soon as possible.

Thank you and apologies for any inconvenience.

[BigBadWolf1124]

They got my money for the Ultimate Edition, the server crashed as I completed the transaction and I have no game.

How is an investigation complicated?

Step 1:
Did the user pay?
No->Send canned email to user informing such
Yes->Step 2

Step 2:
Did the payment go thru?
No->Send canned email to user informing such
Yes->Step 3

Step 3:
Is the game in their library?
No-> Step 4

Step 4:
Add game to library.
Send canned email to user informing such


Doesn't seem too difficult to me!

[StLWarLord]

Not at all. This is simply mind numbing.


Just add the game to my account.