Game not appearing in Uplay, charged twice, 24 hours no action taken | Forums

[Tinybouncer1]

Bought the game under the assumption of it being automatically activated in my Uplay game launcher menu. Tried purchasing from the Uplay store menu and nothing would register when it came time for payment. I used the website, but now it seems my uplay and the website are horribly out of sink.

I was charged twice for the game
I have no evidence of my payment in the Uplay store order history
I did not get any email confirmation from Ubisoft saying my purchase (either of them) was successful
No game showing up in my menu to download
It's been a full day, I've gotten no response from support on this matter.


There is a thread of identical issues going on here but it's just a graveyard of people dropping their case number and waiting (one guy has been locked out of his purchase for 4 days)

https://forums.ubi.com/showthread.ph...2-Forums/page7


Just wanted to try and get some clarity here as I'm out $180 and have nothing to show for it.

[Heffencs]

Same here

[Heffencs]

I do have the game in my order history yet no game in my library

[Bubba77]

same here. In my order history....paypal processed.....game isnt in my inventory and cant download.....fun stuff Ubi

[PerceptiveAgent]

This had happen to me in a few days u bank account will go back to only one charge and the game is there look for it in your library

[jorhvi]

When buying the game last February end. Everything perfect they sent me the mail of purchase the number faith order. In my order list it appears as purchased but it is not delivered to me yet ...Several weeks have passed. I opened a case but nobody answers. They are irresponsible.