🛈 Announcement
Greetings! The Division forums are now archived and accessible in read-only mode, please go to the new platform to discuss the game
  1. #1

    Stuck on top of a ladder

    A short description of the issue. Please include any error codes here.
    1.Trying to go down a ladder I got stuck at the top of it unable to go down up, access any menus or skills.

    When the issue started to occur and what you were doing when it first started. Some things to consider would be if the issue started after a cut scene, after an update, during a specific part of the game.
    2. I was trying to go down a ladder

    Are you able to recreate the issue? If so, please include recreation steps on how you encounter this issue.
    3. I cannot readily reproduce the issue but it has occurred 3-4 times since I started playing. When trying to go down ladders or ropes it would sometimes teleport me back up to the top, not allow me to go down at all.

    Have you tried any troubleshooting? We recommend the steps in this post as a starting point for any issues. Please let us know if you’ve completed these steps prior to creating your post.
    4. I tried to use any menu go back up cancel the ladder use nothing worked when I got stuck. I tried to see if there were any /unstuck /stuck commands and none of that worked.

    Your computer’s specifications. If you are not sure of your specifications, you can run a DXDIAG report. After you have ran the DXDIAG report, please tell us the following: Operating System, processor, memory (RAM), and display card (graphics card) name.

    Operating System: Windows 10 Home 64-bit (10.0, Build 17763) (17763.rs5_release.180914-1434)
    Processor: AMD Ryzen 5 2600X Six-Core Processor (12 CPUs), ~3.6GHz
    Memory: 32768MB RAM
    Available OS Memory: 32720MB RAM
    Card name: Radeon RX 580 Series

    https://imgur.com/SJFasFb
    https://imgur.com/kFKF0Wj

    Example: Windows 10 Home 64-bit (10.0, Build 16299). Intel ® Core i5-8350U CPU @1.70 GHx (8 CPUs). 8192MB RAM. NVidea GeForce GTX 970
    Any screenshots or video of the issue, if possible. Please upload these to a hosting site, such as Imgur or YouTube.
    If you’ve reached out to Ubisoft Support through our ticketing system, please include your support ticket reference number as well.
    Share this post

  2. #2
    Had the same issue trying to go down a ladder at a supply drop event. Was unable to dismount, access any menus, even tried using the overlay everything just locked down.
    Share this post

  3. #3
    Tried to insert a screenshot here but it did not seem to work https://gyazo.com/cca8e3add75326ae676c705a2c94206c Here is the link
    Share this post

  4. #4
    Yes same place as me also doing the supply drops
    Share this post