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  1. #21
    Zamil_AlQhTaNi's Avatar Member
    Join Date
    Apr 2019
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    Kuwait
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    42
    I was very tired to do my character

    And today morning I discovered that the face and body were completely changed

    I have been the chosen face number 3 and you can know this and I do not lie

    This is the second character I work with and I get the same problem

    And i have reached the level 456
    For the second time

    I beg you, why do I get this thing?

    I am a person who loves this game and I can not play and my character has been changed

    It has been changed very ugly

    Please i want my character back
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  2. #22
    I have also had the appearance of my character completely change. I would like to play with the one I created instead of hiding the one I have been stuck with. If my character wasn't already in World Teir 4 I would just start over. That plus a new character may fall victim to the same bug.

    Can we get an update on this issue?
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  3. #23
    So I'll be honest, I think the response of "we're looking into it" is really "this is not at all important to us so we may get to it ... eventually. Probably."

    So I made a second character, who pretty much had the face of my first character (the one I made, I mean). Same tattoos, basically, I recreated the same guy as best I could. Played him the other day, got him to level 8.

    Logged out, powered all the way down (actually relocated my PS4 altogether), logged in today, went to 'new' character, saw that his face was fine, logged in, turned around ... hey, it's the same jacked-up atrocity of a face as my other guy's!

    Dudes, this is not a minor glitch. Prioritize this, will you? It sucks.
     1 people found this helpful
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  4. #24
    Originally Posted by Coolhand74 Go to original post
    So I'll be honest, I think the response of "we're looking into it" is really "this is not at all important to us so we may get to it ... eventually. Probably."

    So I made a second character, who pretty much had the face of my first character (the one I made, I mean). Same tattoos, basically, I recreated the same guy as best I could. Played him the other day, got him to level 8.

    Logged out, powered all the way down (actually relocated my PS4 altogether), logged in today, went to 'new' character, saw that his face was fine, logged in, turned around ... hey, it's the same jacked-up atrocity of a face as my other guy's!

    Dudes, this is not a minor glitch. Prioritize this, will you? It sucks.

    I know how you feel I’ve been hit with the same glitch and today was the update and my character still has not gone back to normal Ubisoft support is useless when it come to answering to these problems...
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  5. #25
    they fix the bug, but they will not fix the problem, you have 2 options either you make a new character or you keep the ugly one,oh and btw they aren't planing to give us a customization option in game, they simply don't care.

    Read the patch notes.
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  6. #26
    Originally Posted by Nightly85 Go to original post
    they fix the bug, but they will not fix the problem, you have 2 options either you make a new character or you keep the ugly one,oh and btw they aren't planing to give us a customization option in game, they simply don't care.

    Read the patch notes.
    Or, you can read the patch note for real this time and stop spreading misinformations :
    Originally Posted by ChrisGansler Go to original post
    Players that have been permanently affected by an appearance change will unfortunately not be changed back with this fix. We want to apologize for any inconvenienced caused by this and we’re looking into options to allow players to fully customize their agent in the future, but we do not have a timeline for this feature.
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  7. #27

    Division 2 Character change

    My character changed after an updated. So before the update, I visited the barbershop to check things out. I didn't change any tattoo or hair as well as facial hair. By the way my character was an Asian dude. Anyways after checking the barbershop there was an update, so once the timer on the update expired you get kicked off. So the next thing you know my charcter turns to a black man. It bothers me somewhat because I made my character to personally fit how I see myself. I'm not triggered at it cause games will always have bugs but I do hope Ubisoft will hear me out and consider this bug.
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  8. #28

    Update (8 April 2019)

    MickFL @ Ubisoft Support
    Mon, 8 Apr 2019 03:20 UTC+0

    Hello, This is Ubisoft Customer Support.

    Unfortunately, the investigation for the face issue is still currently underway and a fix has not yet been decided upon. This is currently being looked into with the highest priority, and once a fix has been made, We will announce it via our official channels on Twitter,and our support forums.

    In the meanwhile, we hope for you to continue playing the game while waiting for the fix.

    We know it has been long and troublesome, But we hope for your understanding and cooperation.

    Ubisoft Customer Support.
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  9. #29
    Ubi-Mark.'s Avatar Ubisoft Support Staff
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    Hello Agents,

    Sorry to hear that. The issue is still being investigated, as we received some reports after the last patch. Apologies for any inconvenience caused.
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  10. #30
    Originally Posted by Ubi-Mark. Go to original post
    Hello Agents,

    Sorry to hear that. The issue is still being investigated, as we received some reports after the last patch. Apologies for any inconvenience caused.
    Does it mean this bug can still happen ?

    I created a new character and lvl'd him up over the weekend because it was said the bug is fixed but you cannot bring back the original look.
    If I get this bug again with this new char., and my effort was in vain....I will be very disappointed and most likely will ask for a refund.
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