🛈 Announcement
Greetings! The Division forums are now archived and accessible in read-only mode, please go to the new platform to discuss the game
  1. #31

    Same Thing

    Charged twice, no game in library

    Case number : 08396294
    Share this post

  2. #32
    Case Number 08334631

    Credit Card was charged and funds removed (have sent proof in the ticket I submitted).

    I raised that ticket 5 days again and havent heard from support.

    Called UbiSoft Australia and they said bad luck.
    Managed to get through to chat support once he said it was a store issue and hand balled it.

    Sorry UbiSoft this is not good enough.
    If I dont get some form of reply within the next 12 hours I will be lodging a case with my bank and letting them know the charges from you are a fraud and will request a charge back.
    Share this post

  3. #33
    Case #: 08395856

    Just tried to purchase via uplay, credit card shows a charge, no game in my uplay library. Unbelievable to find posts here for this issue persisting multiple days. With Ubisoft knowing there's an issue yet not indicating this via uplay as we're making the purchase, and then taking my $$, is pretty low. We need the gaming reporting websites to start notifying potential buyers I suppose.
    Share this post

  4. #34
    08396529
    not a good first impression really is it? lol
    having the same issue, been charged but no game
     1 people found this helpful
    Share this post

  5. #35
    They claim on the FAQ if you didn't receive a confirmation it's a pending charge that will fall off? Does anyone know how true that is? I almost want to go buy it on Epic now if that's the case.
    Share this post

  6. #36
    Originally Posted by MrHands556 Go to original post
    They claim on the FAQ if you didn't receive a confirmation it's a pending charge that will fall off? Does anyone know how true that is? I almost want to go buy it on Epic now if that's the case.
    I'm not sure Epic is the best place to go to resolve: https://support.ubi.com/en-US/News/0...rror-on-launch
    Share this post

  7. #37

    Got the same problem

    Bought the game but i cant downoad it, got no confirmation mail and i can see the game in my orders.

    Ticket number: 08395270

    Wrote my ticket in swedish and to the swedish customer service but i got the same problem as the rest of the people here!
    Share this post

  8. #38
    At least I'd know I own the game. Right now I'm pretty much left in the dark.
    Share this post

  9. #39
    Case 08396929

    Shame I didn't find this forum post before ordering it. ****ing Ubisoft. should have stayed away from them.
    Share this post

  10. #40
    *if* this actually gets sorted I think Ill just buy a key from CJ's CD Keys instead of getting it from Ubisoft.
    Cant be bothered trying to repurchase it from the Ubistore and go through another week of not being able to play.

    All my mates are already Level 30 and World Tier 4 and I cant even download the game..
    Share this post