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  1. #21
    Well there's progress, the game is listed in my orders section of uplay, as if I paid for it. I just CAN'T DOWNLOAD IT.....
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  2. #22
    Case Number: 08392895
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  3. #23

    ticket number

    Ticket Number: 08393549
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  4. #24
    Same issue submitted ticket 08395714
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  5. #25

    One game charged twice

    I've got almost the same problem of everybody but me I've got the game but i've been charged twice and i have only one order.... ubisoft told me it was because one unsucessfull transaction has been made so one of them is pending and we have to wait 7 buisness days to get our money back.. I'm very dispointed of this situation and also if we wait 7 days to see if we get a refund and ubisoft stop to fallow a case after 4 days how can we get back to them. I hope they will be gentle with us because it's not fun at all...


    ticket number 08299294
     1 people found this helpful
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  6. #26
    Same here, charged but game is not accessible. Money taken, but game is not listed in my games tab.
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  7. #27

    Case # 08396197

    Same issue. Purchased through the UPLAY PC app store today 3/20/19. Went through fine and was charged. It shows under my orders but i haven't received a confirmation email and it doesn't show under my games. I do not have a hidden games tab.

    Case # 08396197
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  8. #28

    This Sucks

    case number 08396210.

    Same issue. I was charged twice for the game on my bank account. Uplay store shows 1 purchase of the game. Game is not in my Uplay library even after reinstalling it and closing and reopening it every hour for the past 5-6 hours.
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  9. #29
    Its working for me now. So thanks to whomever fixed it.
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  10. #30
    Ticket # for same issue 08396422.
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