https://www.consumer.ftc.gov/article...never-received
whichever part of the world you are in there will be an equivalent of some sort.
It is likely the only thing which will get their attention.
Hi, bought Anno 1800 last night, still haven't received any activation.
This is atrocious service - I cannot believe they keep purchases enabled on the site while being unable to fulfill the orders.
First time buying a game in ages and so far spent the time wondering where my money has gone. Great job Ubisoft.