So after waiting 10 days I still have not heard back from support.
No emails, no contact at all.
I went to the store and bought a hard copy of the game. The person asked me if I had had trouble. Apparently they have sold out (i got the last copy) because so many people have been having trouble purchasing the division 2 online.
Pretty average to be honest but at least I finally have div 2 and will finally be able to catch up to my mates (who have already had it for nearly 2 weeks)...
Its been 10 days for me now and Im done trying to sort it here.
I managed to purchase a hard copy of the game and use the key in uplay to get Div 2 working.
I have just closed my ticket as nothing will ever get done about it.
Ill chat to my bank and get them to chase it up with Ubisoft. At least credit cards have insurance on them![]()
That won't help as the bank insurance is not for holding funds it's for fraud.SpecialK..
I have just closed my ticket as nothing will ever get done about it.
Ill chat to my bank and get them to chase it up with Ubisoft. At least credit cards have insurance on them
As for the delays from Ubisoft Support and the time frames you guys/girls are talking about, that is ridiculous! You should have been answered within a reasonable time frame (5 working days would be the max) If you have waited longer I would suggest you step it up and contact Support and ask for an escalation as 5 plus days is unacceptable.
Your funds will go off your banks hold in a maximum of 10 days, usually 5-7
Don't give up whatever you do
Edit: Ubisoft know of the 404's and are aware there are transaction fails, problem is that certain criminals have jumped on this problem and are requesting free games and that just makes the honest customers suffer. Ubisoft should have shut down all online sales until their problem was fixed
Originally Posted by Platinum_Huskey Go to original posti just closed my case ,those support guy just pushing the fault on me all the time lol
Better solution , i bought myself a AMD vga , redeem the code on amd site , then sell the card after active the code on Uplay ;
in the end , only cost me $20 for the game
You need to install the hardware as it runs a test to see before you can use the keyOriginally Posted by raishazalarc Go to original post