🛈 Announcement
Greetings! The Division forums are now archived and accessible in read-only mode, please go to the new platform to discuss the game
  1. #131

    Saw the forum post about submitting my case number

    This issue has to do with purchasing the game and not having it show up in the games tab/not having the purchase be finalized. I made the purchase 2-3 days ago, and still havent received the game.

    Case number: 08410359
    Share this post

  2. #132
    So after waiting 10 days I still have not heard back from support.
    No emails, no contact at all.

    I went to the store and bought a hard copy of the game. The person asked me if I had had trouble. Apparently they have sold out (i got the last copy) because so many people have been having trouble purchasing the division 2 online.

    Pretty average to be honest but at least I finally have div 2 and will finally be able to catch up to my mates (who have already had it for nearly 2 weeks)...
    Share this post

  3. #133
    @Ubisoft:
    Update on this?
    Whats happening?
    Combing through reports one by one like they did in Spaceballs?
     1 people found this helpful
    Share this post

  4. #134
    Lens00140's Avatar Senior Member
    Join Date
    Feb 2019
    Location
    Straya
    Posts
    2,092
    ^Lol
    Share this post

  5. #135
    Its been 10 days for me now and Im done trying to sort it here.

    I managed to purchase a hard copy of the game and use the key in uplay to get Div 2 working.

    I have just closed my ticket as nothing will ever get done about it.
    Ill chat to my bank and get them to chase it up with Ubisoft. At least credit cards have insurance on them
    Share this post

  6. #136

    so i bought the division 2 and i don't have the game yet

    i bought the division 2 on uplay but when i purchase it i got a 404 message and the money was drawn from my bank and it did not get a email or the game in the purchase history in the store can i get help please
    Share this post

  7. #137
    5 days now and no game, this would've been a lot simpler if the game was released on steam. :/
    Share this post

  8. #138
    Lens00140's Avatar Senior Member
    Join Date
    Feb 2019
    Location
    Straya
    Posts
    2,092
    SpecialK..
    I have just closed my ticket as nothing will ever get done about it.
    Ill chat to my bank and get them to chase it up with Ubisoft. At least credit cards have insurance on them
    That won't help as the bank insurance is not for holding funds it's for fraud.

    As for the delays from Ubisoft Support and the time frames you guys/girls are talking about, that is ridiculous! You should have been answered within a reasonable time frame (5 working days would be the max) If you have waited longer I would suggest you step it up and contact Support and ask for an escalation as 5 plus days is unacceptable.

    Your funds will go off your banks hold in a maximum of 10 days, usually 5-7

    Don't give up whatever you do

    Edit: Ubisoft know of the 404's and are aware there are transaction fails, problem is that certain criminals have jumped on this problem and are requesting free games and that just makes the honest customers suffer. Ubisoft should have shut down all online sales until their problem was fixed
    Share this post

  9. #139
    Originally Posted by Platinum_Huskey Go to original post
    5 days now and no game, this would've been a lot simpler if the game was released on steam. :/
    i just closed my case ,those support guy just pushing the fault on me all the time lol

    Better solution , i bought myself a AMD vga , redeem the code on amd site , then sell the card after active the code on Uplay ;

    in the end , only cost me $20 for the game
    Share this post

  10. #140
    Lens00140's Avatar Senior Member
    Join Date
    Feb 2019
    Location
    Straya
    Posts
    2,092
    Originally Posted by raishazalarc Go to original post
    i just closed my case ,those support guy just pushing the fault on me all the time lol

    Better solution , i bought myself a AMD vga , redeem the code on amd site , then sell the card after active the code on Uplay ;

    in the end , only cost me $20 for the game
    You need to install the hardware as it runs a test to see before you can use the key
    Share this post