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  1. #91
    Charged for purchase and division 2 is in my orders but not available in my library.

    Order number: 11739672


    Edit: Purchased through UPlay with paypal.
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  2. #92
    and what about the two 20% off codes i wasted trying to buy this game? will those be reimbursed?
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  3. #93
    please can you check my order? Nº 11731222
    bought it yesterday. no error message. the game is in my order history but not in game library.
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  4. #94
    Got this reply 12 hours ago and still no game in my list.

    Thank you for reaching Ubisoft Support.

    I'm sorry to hear that you encountered this issue with your order of The Division 2.
    We have experienced a short delay with orders delivery on 21tst of March.
    We apologise for the inconvenience caused with the delivery of your order. The product should soon added to your account.

    In the meantime, if you need assistance with anything else, please don't hesitate to contact us again.

    Kind regards,
    Tiago
    Ubisoft Support
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  5. #95

    no game still.. and no response

    case: 08407525

    No one will answer. no live chat. no response and out $65
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  6. #96
    Originally Posted by UbiGabrinth Go to original post
    I'm sorry to hear you all had this issue with ordering The Division 2 on our Store. There was an issue with the Ubisoft Store yesterday (March 20, 2019) that caused orders to fail. If you attempt a purchase at this time, you shouldn't have the same issues as yesterday.
    Thats a load of complete bull crap.
    I tried to purchase it on Saturday the 16th and you took the money and didnt deliver the game.

    I have now waited 6 days. I have submitted tickets, I tried calling Ubisoft Australia (who are a bunch of rude jerks), I tried your online chat (which actually once did work) but then was told he couldn't help me and left the chat.

    If its OK with you, can I please have your credit card number and Ill put a crap load of charges on it for you, and then you can explain to your wife why the charges are there and then you can also tell her how you have tried all of the support lines and no one will answer you.

    Its fine - keep the $71.96 I am listing that charge as a fraud charge with my bank. Have fun talking to Visa about that..

    Im done being nice because you lot certainly don't give a crap about anyone here who has tried to do the right thing and purchase the game.
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  7. #97

    purcashing with no game nor order history

    i tried to purchase the Division 2 standard edition with 20% discount on the 15 of march through Uplay using credit card and it gave me an error 404 but i got message that the payment was deducted from my account but i cant find the game in my games tab nor i can see my order history, so now i am still waiting with no reply from support.

    I don't know if there ever going to reply to us if they will add the game or refund it but come on its been a week with noting on this subject i might not consider purchasing anything if the support cant fix this issue .

    case number: 08321286
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  8. #98
    Originally Posted by teeam Go to original post
    Can you provide an escalation path to those who were charged but did not receive the game. How are refunds being handled?

    My Ticket No. 08392418

    My Order History says the game should be in my library but it is not.
    https://i.imgur.com/dko4gKv.png
    I’m having the exact same issue. Never received an email stating whether my order was successful, unsuccessful, or cancelled. Would really like some feedback as to where my money is.
     1 people found this helpful
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  9. #99
    same thing as everyone. purchase went through and it shows in my history, but not in my games to download. Its been about 28 hours since purchase. Come on UBI. please help......ticket 08396930
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  10. #100

    Ticket

    08405974
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