This has happened the three times I have tried to play the game. I get to the character creation and start making changes to my character's looks. It has been random which I am changing, face, hair, eye color. Game will freeze completely, but can still move mouse cursor. I hit windows button and it does not work. I click on other buttons on screen and nothing. I have to bring up Task Manager to shut down game.
Hopefully I did the DxDiag and Msinfo links correctly. file:///C:/Users/Sean/Desktop/2019DxDiag.txt file:///C:/Users/Sean/Desktop/2019Msinfo.txt
Hi BericGrizzly. We cannot access those files. You have to paste them on Pastebin and provide the links. This post explains how.