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  1. #1

    Payment Failed

    Hello,

    I've been trying to purchase The Division 2 , however; I continue being greeted by the same error message. Attempting to place the order was neither beneficial on both Uplay And the Official Website (the EU version, in my case). I've also tried on a different browser, but the issue remains.

    PS: At this point, I've contacted my bank twice and there seems to be no problem on their end.

    Quick responses would be highly appreciated.

    Thank you!
    [IMG]Ubi.png[/IMG][IMG]Uplay1.png[/IMG]
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  2. #2
    UbiGabrinth's Avatar Ubisoft Support Staff
    Join Date
    Mar 2017
    Posts
    6,366
    Hello, HoldThePicklez. I do not see any purchase or attempted purchase of The Division 2 on the account used here on the forums. Are you sure that the purchase is being made on this Ubisoft account? Send me a PM with the email you used to log in, please.
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  3. #3
    Gabrith, I appreciate your effort but you really aren't good at this. Your customer is experiencing an error message and you didn't even bother to ask what the error message was. Why you asked what Ubisoft account was experiencing the issue is beyond me... it's totally irrelevant to the problem described in the OP's post. This is a browser, merchant processor, or payment related issue.

    To the OP - try purchasing the game in "incognito mode" (or private mode if using Firefox) and the purchase will probably go through. This is of course provided your payment information is correct and valid with an appropriate balance.
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  4. #4
    UbiMorning's Avatar Community Representative
    Join Date
    Sep 2017
    Posts
    15,450
    Hi shidious. We would be able to see any purchase attempts, whether they were processed or not, on our end. Since there were no recorded attempts, my colleague assumed the player was attempting to purchase under a different account. We would be able to check the status of the attempts on the account they were using to see where the order failed at what point. I am sorry to hear you believe the suggestion was silly, but I assure you there was a reason we asked.

    I would recommend for error messages to try in Incognito Mode as well. We also have this FAQ if you are using the website.
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  5. #5
    Hello,

    Sorry for the late reply, I kinda forgot I reported this issue here. To answer your question : Yes, I've been trying to purchase the game on this account only. I've tried placing an order numerous times on both Uplay and the official website (which happens to be the EU version for me), but no results whatsoever. As suggested, I've tried clearing the cache on my main browser, as well as going incognito mode on others, however; the error persists. I'm sure there are no records of me attempting to purchase the game, due to the fact the order gets cancelled, as soon as I try to pay for it.
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  6. #6
    Quick Update: The issue was in fact on my end, sorry about that! I forgot about updating my browser. Thank you all for the suggested solutions! Have a nice day .
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  7. #7
    Bonjours,

    J'ai le même problème je n'arrive pas finalisé ma commande .

    J'ai déjà vérifier au prêt de ma banque tous va bien et tout est a jours
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  8. #8
    J'ai tenter d'acheté sur d'autres cites est cela fonctionne et sur votre logiciel sa me met sa[IMG]capture d'écran 2021-06-18 101558.png[/IMG]
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  9. #9
    ubi-smash's Avatar Ubisoft Support Staff
    Join Date
    Sep 2019
    Posts
    1,142
    blackdeath4588: Thanks for getting in contact, however, our team is only able to offer support on these forums in English at this time, apologies for this.

    If you still require assistance and would like to request support in your preferred language, please open a ticket with us here.

    Otherwise, you can also contact us directly through our "Live Chat" service when this is available or via our social media accounts on Twitter or Facebook

    Alternatively, if you'd like to translate your most recent replies we'd be happy to assist you here.
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