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  1. #1

    Having an account error and the account support page is not working

    Really just looking for an ubisoft employee to help with my alternate account
    On that account I first registered for Rainbow Six Siege on a free weekend and somehow registered with my email@gail.com instead of @gmail.com
    I just want to change it, but I am having errors submitting a request on the support page, I am unable to submit a case or start a love chat on my alternate, or on this account
    I feel like this change would literally take less than a minute but I just need to get in contact with an employee so that is why I am posting on the forum, I do realize this is the wrong place to do this but there is no other place to contact support
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  2. #2
    UbiGabrinth's Avatar Ubisoft Support Staff
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    I recommend reaching out privately to our team on Facebook or Twitter.
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  3. #3
    I already have... three days ago. Sadly, Still no answer.
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  4. #4
    UbiGabrinth's Avatar Ubisoft Support Staff
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    Looking at the other thread, it looks like you're having a different issue which our Social Media teams wouldn't be able to assist with. I'll reply there in a moment.
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  5. #5
    No idea why Gabrinth would think an account related issue could be resolved by the "social media team." Sounds like incompetent, low-level support to me. Gabrith, you should know better.

    Try submitting a proper ticket via the help portal. They should be able to resolve this problem.
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  6. #6
    @Ubisoft - this is an example of incompetent support personnel that has no business handling troubleshooting tasks. Gabrinth I'm sure is a fine human being, but the fact that they didn't understand the customer's crystal clear request to do a simple email address change on their account should be a HUGE red flag. This support rep sent your customer to the wrong place on a goose chase and clearly did not understand what the issue was, even though it was spelled out for them.

    This is exactly the type of issue your customers complain about. I hope a manager sees this and addresses the issue. Take it from someone whose managed a support department before, this type of issue needs to be addressed immediately before more of your customers have bad experiences.
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  7. #7
    UbiMorning's Avatar Community Representative
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    Hello! Please note that we are unable to assist with account related issues over the forums, as the forums are public. Prior to making account changes, we have to verify ownership of the account, which needs to be done privately. We recommend privately reaching out to our Facebook or Twitter teams, as often times players cannot contact us via Ticket as it is an issue related to their account, which they cannot access.
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