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  1. #1

    Character Customization Reset

    Hi, I got this bug that ruined my game experience, I've spend at least 20 to 30 minutes customizing my character and after more than 30 hours of gameplay and 22 levels my character just reset to the default appareance. Is there any solution to this error? Do I have to remake my character and start over? is for this kind of errors that I paid almost the double of the game's price to get early access? I really want a solution to this because it's one of the best new features of the game, and it's bugged, so please tell me that i don't have to remake my character cuz if it's gonna be like that, then i might as well stop playing and quit losing my time with an incomplete game.

    Thank you for your time, best regards.
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  2. #2
    UBI-Froggard's Avatar Ubisoft Support Staff EMEA
    Join Date
    Oct 2014
    Location
    UK
    Posts
    2,509
    Hey,

    We have some players reporting that after using the hairstylist, their character has changed other features such as gender and race. Is this the same case for you?

    Sometimes re-logging in to the game fixes the issue, so we advise you to try this, but we have reported it to be looked into for patching.
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  3. #3
    No, It was before using the hairstyle, and I tried re-logging and it didn't work, the thing is that even if you patch the error, how will the characters be restored? am i gonna have to remake my char from 0 and start over?
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  4. #4
    My character appearance has also changed, after the maintenance. I tried closing the game and restarting, but that hasn’t helped. The changes show up on the main screen, prior to loading the game, as well.
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  5. #5
    Ubi-Redbeard's Avatar Ubisoft Support Staff
    Join Date
    Mar 2017
    Posts
    7,279
    This issue is under investigation.

    Thank you for your patience while we look into this.
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  6. #6
    Soooooooooooooooo, any update on the isssue? my char is still ugly
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  7. #7
    Yup, i have the same problem. Already filled out a ticket about it.

    Waiting for a fix
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  8. #8
    So, after a real deep thougth, i've decide to reinstall the game as some staff member recomended to do it to fix this issue, guess what? it didn't work. Took me more than 10 hours to re download the game, for nothing. Please find a way to fix it.
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  9. #9
    SerjTargaryen's Avatar Member
    Join Date
    Feb 2019
    Location
    Russia
    Posts
    133
    Yes some people in our fan community have the same problem... relog doesnt't help... any news about that?
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  10. #10
    Created a new character and after unlocking the barber and visiting to clear the announcement, my character gender changed right before my eyes. If it’s not possible to fix this bug, at least let us alter all character attributes at the barbershop, including face and gender, this would be an acceptable work around for many people.
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