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  1. #1

    Possible BUG with Premium Credits (Unable to purchase)

    Hey Ubisoft.

    So earlier today i wanted to purchase the Welcome Pack 1500+500 credits from the ingame store.
    But when i get to the "You will be redirected" screen and press continue, nothing happens.
    No matter what i do, i'm not being redirected to the place where i can actually buy the credits.

    Not sure if it's just me, but this is happening to me at least.

    So right now i WANT to spend some of my hard earned money, but right now You won't allow me to (which is kinda ironic) <3
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  2. #2
    UbiMorning's Avatar Community Representative
    Join Date
    Sep 2017
    Posts
    15,450
    Hi Hypoxic_X! Do you own the game through the Epic Game Store or Uplay?
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  3. #3
    Bought it on/via Uplay.
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  4. #4
    same issue here. I would like to purchase some cosmetic stuff but can't
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  5. #5

    Any progress?

    So, anyone knows already how to fix it? Have the same trouble here in 2021!
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  6. #6
    UbiStorm's Avatar Ubisoft Support Staff
    Join Date
    Jun 2020
    Posts
    214
    Hi there Faye_Lau_Fan. Just to clarify, are you not being directed to the correct place to make that purchase? If so, would you confirm for me what you're attempting to purchase? Is it the Welcome Pack? Or is it something else entirely?
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