My Character’s Appearance is change | Forums

[Klopzi]

I experienced this same issue on PS4 Pro.

Got the game today, downloaded and installed all patches/title updates before starting. Created my agent, played and completed the first Theater mission, and then logged restarted my PS4 due to framerate issues.

Upon loading up my game, my agent's appearance had changed completely. I'd like this issue resolved before I spend any further time creating and customizing new agents. Thank you.

UPDATE: Restarting the game fixed the issue. My agent's appearance loaded up correctly after closing down The Division 2 and launching it again. (PS4 Pro)

[ivannathanael10]

not working with mine .... still get type 0 face .... come on ubisoft fix it ... and cannnot meet the division coordinator also .... i get 2 bugs for 100 usd game ....

[Ubi-Redbeard]

Thanks for the updates on this, guys!

The issue is still under investigation.

@ivannathanael10, the issue with the coordinator is known and is under investigation.

Thank you for the report.

[DS1MPL1F1ED]

Just wanted to say that I am also getting this. Now it’s rare my character will be correct instead of always face 0 on login. Also almost every friend on my friends list also has the bug since I messaged them and asked in the past couple of days.

[fenrir280]

Same issue. Now my face has permanently defaulted to head 0. It actually has ruined my drive to continue playing the game.

[Klopzi]

@fenrir280 Do you still see you agent's customized appearance on the title screen before loading your game?

And if not, did you complete anything in-game using the "default" face applied to your agent?

If you do see your custom agent on the title screen, I would assume that Massive can fix the game to allow your agent to load correctly (though I'm saying this without having seen the code).

[fenrir280]

@fenrir280 Do you still see you agent's customized appearance on the title screen before loading your game?

And if not, did you complete anything in-game using the "default" face applied to your agent?

If you do see your custom agent on the title screen, I would assume that Massive can fix the game to allow your agent to load correctly (though I'm saying this without having seen the code).

Not anymore no, it's the default head 0 on the title screen as well. All I did was fast travel when I realized my character had changed

[Klopzi]

@Fenrir280 I wasn't sure if the agent's current appearance was saved as part of the game save. I restarted the game immediately to see if I could get my agent to reload and didn't want to do anything else for fear of overwriting anything but I wouldn't expect everyone to do that either. Hopefully Ubi can do something to help: I'm sure this same issue is affecting others out there.

[xNeW_BReeDx]

Just wanted to add that this happened to me as well. I was in the middle of a Main Mission before I noticed. I finished the mission, saved and restarted the game. My character is back to normal after loading in. Playing on PS4 Pro

[Cyro_Frost]

My character has been stuck like this for days.I've tried logging in and logging out, restarting the application, and restarting my ps4, but nothing works at all. It's really ruining the game experience.