My Character’s Appearance is change | Forums

[DEACON__]

Another patch...Crickets

[DEACON__]

just realized this isnt even listed under known issues anymore. Apparently they might have fixed what was casuing the bug but for those of us affected by it previously were now permanently screwed? IS that what i'm seeing?

[guest-nT49zmOf]

This is what I got from Ubi

"KristiyanG @Ubisoft Support wrote: 11/04/2019 @ 11:52
Hello,

Thank you for your reply.

We are sorry to hear that re-logging into the game did not solve the issue for your.

As advised previously, the relevant department are doing their best to solve the issue as soon as possible. Apologies for any inconvenience caused.

We appreciate your patience and understanding!

For any additional questions, please contact us. We will be happy to help!

Kind regards,
Chris
Ubisoft Support
You wrote 11/04/2019 @ 11:39
Re-logging the game does not solve my issue. The problem remaining
KristiyanG @Ubisoft Support wrote: 11/04/2019 @ 11:07
Hello there.

Thank you for contacting Ubisoft Support.

I hope you are having a great week!

We appreciate you reporting this issue. I sincerely apologize for any inconvenience this may have caused you. Please be advised that is has been forwarded up to the development team for further review.

Furthermore, some players reporting that re-logging the game fix the issue, so we advise you to try this and please let us know did this work. If any additional information becomes available, it will be posted to the game's official forum at https://forums.ubi.com/forumdisplay....The-Division-2.

Thank you for your patience and understanding!

For any additional questions, please contact us. We will be happy to help!

Kind regards,
Chris
Ubisoft Support
You wrote 11/04/2019 @ 07:23
My character face is different from the one that I created. I have done some research and I found there is a number of players have suffered the same problem. Is there a way to solve this? I have tried to remove the game and re-install several times and the problem remains."

[TSTO1]

Still nothing huh? Ridiculous.

[Zamil_AlQhTaNi]

The problem still exists and there is no solution ???

[Ubi-Redbeard]

We are still looking into this issue.

Apologies for any inconvenience!

[Protos_88]

**** you apologise! ok? i pay 50 eu fof this ****. And you apologise... agian **** you and ubisoft.

[Ghettoize]

PLEASE, PLEASE, change my character back to the one I created.

[Zamil_AlQhTaNi]

We are still looking into this issue.

Apologies for any inconvenience!

How long to wait ? We have 4 weeks waiting and there is no solution

[phunkyprodigy]

It's been over a month now. Please make this issue as one of your priorities.