🛈 Announcement
Greetings! The Division forums are now archived and accessible in read-only mode, please go to the new platform to discuss the game
  1. #1

    Random Crashes

    Hello,

    Sometimes when playing, 3/4 of my team gets kicked off the game entirely, while nothing happens to me.
    Last night it was the first time it all happend to me aswell and i got kicked off the game.


    Not sure if there's a fix for it yet, but it happens.
    Share this post

  2. #2

    Random crashes

    Originally Posted by Jiguard Go to original post
    Hello,

    Sometimes when playing, 3/4 of my team gets kicked off the game entirely, while nothing happens to me.
    Last night it was the first time it all happend to me aswell and i got kicked off the game.


    Not sure if there's a fix for it yet, but it happens.
    This happened to me and my group last night as well, it seemed to be after a boss would spawn or right after killing a boss and it would completely crash the game back to home screen. It happened 3 times total and only in a mission.

    Just adding to the info.

    Thanks for looking into it.

    Keep up the great work.
    Share this post

  3. #3
    Ubi-Houck's Avatar Ubisoft Support Staff EMEA
    Join Date
    Sep 2014
    Posts
    3,976
    Hi there!

    Sorry to hear about the crashing?

    Could you please tell us more about what is happening just before the crash happens? What is the name of the mission etc?

    Thanks!
    Share this post

  4. #4
    Originally Posted by Ubi-Houck Go to original post
    Hi there!

    Sorry to hear about the crashing?

    Could you please tell us more about what is happening just before the crash happens? What is the name of the mission etc?

    Thanks!
    Hi!


    Crashing happens at any time, any mission, any position, any roaming.
    It just happens at random times, random locations, when in combat.

    Screen lag happens, FPS drops, when somebody has fps/lag issues, the rest of the groups homescreens, instantly.
    Share this post

  5. #5
    MHW's Avatar Junior Member
    Join Date
    Dec 2015
    Posts
    2
    This happens to me as well and the other 5 people that I know that play the game. Happens all at random.
    Share this post

  6. #6
    Originally Posted by Jiguard Go to original post
    Hi!


    Crashing happens at any time, any mission, any position, any roaming.
    It just happens at random times, random locations, when in combat.

    Screen lag happens, FPS drops, when somebody has fps/lag issues, the rest of the groups homescreens, instantly.
    I believe these are the same issues my group had last night as well. A reddit post got some traction this morning and it doesn't appear to be a Xbox only issue. It is all 3 platforms.

    The most likely culprit seems to be drones, both assault and fixer,possibly any other variant.
    Reddit link - https://www.reddit.com/r/thedivision...mass_constant/

    And here is my post here for visibility, hope it may help:
    "This is probably not only a PC thing, buddy and I use the drones a ton last night and we're constantly crashing out of the game in big fights.

    Buddy uses the assault drone and I use the Fixxer drone.

    We had a guy I had played with in D1 a while back ask to join us. He joined us and saw how incredibly good the fixxer drone was, and switched his skill to that. Once he joined us it was a constant DC in just about every big battle per mission.

    Pretty frustrating so tonight we will try to play without them and see if it makes a difference."
    Share this post

  7. #7
    Just a note to add my group was having the same issue. Will try to capture on next occurence.
    Share this post

  8. #8

    Same issue here too!

    @Ubi-Houck I have been having the same issue. It has happened most when in a mission after boss shows up, 3 out of the 4 players will have the game freeze and then kicks them completely put of the game leaving one agent to try and stay alive! Has also happened out in the wild as well fighting bosses or heavy armored gold level NPC’s. When the kicked players restart they do re-enter the game right where they were booted from. Has happened in multiple missions in different areas of the map and i am ony level 15. If you have any questions please feel free to ask!
    Share this post

  9. #9
    Xbox here just happened twice within 2 mins.

    Mission Bank Headquaters - 3 of us crashed out when final boss spawned. We all died and then 2 of us crashed when he spawned for the 2nd time.
    Share this post

  10. #10
    Just happened again in Metro Ruins Control Point. 4 people group 3 people kicked to dash. All xbox one x.
    Share this post