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  1. #21
    Thanks for the quick response UbiSailorScout!
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  2. #22
    Originally Posted by UbiSailorScout Go to original post
    @BadMrFrosty4 Your order appears to also have failed.
    @AAHHHHHHH Your order has also failed.
    @steamchip Your order has failed as well
    Ubi- How would you recommend I buy TheDiv2? Is there any indication that the UPlay store is in better health today?
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  3. #23
    UbiMorning's Avatar Community Representative
    Join Date
    Sep 2017
    Posts
    15,450
    @BadMrFrosty4 You can try from the Ubisoft Store again, as the issue is resolved. We also have these approved digital retailers if you would prefer.
     1 people found this helpful
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  4. #24

    Game not showing in library

    Hello,
    I am having a similar issue as everyone else. I noticed i bought Division 2 for my other account (which i still have access to just not the email) I purchased the game via ubisoft store and noticed that my order is receipt is there but when I logged into the account in the Uplay client nothing is there no game, no purchase history. I submitted a ticket already with the issue regarding my email should be fixed soon the account I purchased the game under is: whyTre
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  5. #25
    UbiSailorScout==> You can try from the Ubisoft Store again, as the issue is resolved. We also have these approved digital retailers if you would prefer.<<

    OK I'll try again at the digital store, thanks
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  6. #26
    OK I repurchased at the UbiSoft store and Far Cry New Dawn is immediately in the UPLAY launcher, downloading now
    (note to self GET a BIGGER hard drive or CLEAR OFF some UNUSED CRAP).

    Thanks for your help, and i'll wait for the first failed order hold to drop, thanks UbiSailorScout
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  7. #27

    Ho acquistato ssasins creed vhalalla e il pak animus

    Mi sono stati addebitati i soldi ma non ho ricevuto ne u n'è-mail ne i giochi in libreria ma i soldi sono comunque stati addebitati come è possibile
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  8. #28
    ubi-smash's Avatar Ubisoft Support Staff
    Join Date
    Sep 2019
    Posts
    1,142
    Hey Edoardoalfe2021, if you are still missing any content from your purchase, please create a support ticket here so we can take a closer look at this with you. You can also create a support ticket with our social media support on the Ubisoft Support Facebook or Ubisoft Support Twitter as well!
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  9. #29
    Ubisoft, buggy as alawys
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  10. #30
    Try to log out, and log in again to your account. This worked for me. I don't use credit cards for buying games. I use PayPal because it is a lot easier to use. I bought a pack of verified PayPal accounts on the CVV shop because I didn't want to lose time by verifying them. It is very hard to verify a PayPal account since the last security update. I think they need too much personal data from you, for such an account. I know that these new security features save a lot of people from scammers, but it also hard to verify an account for an ordinary customer.
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