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  1. #11
    UbiMorning's Avatar Community Representative
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    15,450
    Hi WinstonofLords. I checked your account and didn't see a ticket regarding that at all. The only ticket I can see is regarding crashing issues with R6S. You can attempt to request a refund, but it does not appear you ever stated that you wanted a refund.

    @nzplayer We are working to answer as many players we can over the forums, as there has been high activity.
    @xDBxBlaqout It appears that your ticket was responded to. Please see this FAQ for failed orders.
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  2. #12
    Same thing here. Purchased Ultimate Edition... Game never showed up.

    Purchase is in my history in the Store... But not showing up in UPlay or my Transaction History in Account Management.

    Am able to download my Invoice from the Store for the transaction.

    INVOICE
    Order date: 3/20/2019
    N° 11739289
    Invoice number: 2019032011739289
    TVA: FR 7943257362

    INVOICE
    Qty Product Unit price (VAT ex) VAT rate Total
    1
    Tom Clancy's The Division 2
    Ultimate Edition
    Platform : PC (Download)
    Estimated delivery date: 3/20/2019
    $119.99
    7% $128.51
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  3. #13
    Same issue with Division 2 standard edition. I submitted a case with ID 08392284 that includes my order number. I also used the club coins discount code but I was still charged the full $59.99 on my credit card. I expect that the promised discount (you are promoting the store with the 20% discount touted which is why I bought from uPlay instead of the alternative) will be credited to my card and that I will be able to access the game that Ubi has already been paid for. Like the others the order is showing up in my order history, but I never received an order confirmation email nor is the game appearing in my library.
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  4. #14

    Same issue here

    I purchased The Division 2 a couple of hours ago and it hasn't appeared in my games library. Under the my orders section on Uplay it shows that I purchased it and it gives me an invoice. Credit card company has a pending charge for the game but it still isn't appearing in my games library.
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  5. #15
    Same by me - i bought Anno 1800. I used the club coins discount code and my credit card. I got no e-mail and the game isn't appearing in my games library.
    My Ubisoft Support Ticket: 08377819
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  6. #16
    UbiMorning's Avatar Community Representative
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    @Mugsee I checked your account, and confirmed the order failed. Please see this FAQ.
    @stidgets I checked your account and can see one attempt and one successful purchase. If you were charged for both, the first attempt was a failed order. You should get the hold lifted in up to 10 business days. I checked both attempts and did not see a 20% discount code used on either purchases. You wouldn't be able to use it on TD2 anyway because of your regional restrictions.
    @Keytaco Your order failed as well.
    @watcher200 Your order has also failed. We can look into reimbursing your Club Units for the discount code.
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  7. #17
    UbiSailorScout, I also purchased the Division 2 last night via Uplay, no confirmation email yet had my credit card indicate a pending charge.

    Order#: 11738307
    Case Ref#: 08395856

    Thanks
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  8. #18
    UbiSailorScout,

    I have an order for the division 2 that shows up in my order history. Could you tell me if it's a failed transaction?


    N° 11738742
    Invoice number: 2019032011738742
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  9. #19

    Far Cry New Dawn not in Uplay launcher

    I have an order for Far Cry New Dawn Deluxe that shows up in my order history, placed last night but is not in the library

    Thank you for your assistance

    INVOICE
    Order date: 3/21/2019
    N° 11742402
    Invoice number: 2019032111742402
    TVA: FR 7943257362
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  10. #20
    UbiMorning's Avatar Community Representative
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    @BadMrFrosty4 Your order appears to also have failed.
    @AAHHHHHHH Your order has also failed.
    @steamchip Your order has failed as well.

    Please note if any of you attempted to purchase something last night, there was an issue with the store. This caused most purchase attempts to have failed. The authorization hold for these attempts will be removed in up to 10 business days automatically. Please let us know if after 10 days you are missing the refund from these authorization hold.
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