[Uplay_Shop]Duplicated transaction | Forums

[bletcher71]

Same here, bought division 2 on Tues through Uplay and charged me 2 times. Made a ticket 15 min later and have not had any response besides the auto response when ticket was made. The problem I saw was when you click "confirm purchase" the box didn't change color, gray out or give you any sign that it was processing anything.

[UbiMorning]

Hi bletcher71! It appears your purchase was refunded. We are glad you were able to resolve it!

[Wortex_S]

Hello, @UbiSailorScout and what about my purchase.Do you have any information about it? I´ve been waiting for response on my ticket for over a week?

[UbiMorning]

Hi Wortex_S! I checked on your ticket. It has been sent to the proper team for investigation. You should get an update over your email once there is one available.

[Wortex_S]

Oh nevermind recieved email about it. Thank you

[UbiMorning]

No problem!

[Angry-Grandpa]

Hello @UbiSailorScout, my case is 08292942. I had the same issue with duplicated transaction, I was charged 4 times for The division 2 Gold Edition. I submitted my cased on March 13 and still haven't heard anything from Support Team yet?

[pedja021210]

UbiSailorScout not sure if I got refunded. My ticket is 08319831. I did not receive any confirmation message/s to email that my issue was resolved.

[DonShotta434]

@UbiSailorScout any information my ticket number 08480907