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  1. #1
    GorillaGamingPS's Avatar Member
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    Ultimate Edition Preorder Items, Premium Apparel, Ubisoft Club, Shield Items Missing

    I do not think this needs any other explanation. The titles says it all NOT a single item from my Ultimate Edition Purchase are in my stash.

    No Shields from the D1 runs is there.

    No Items from the Ubisoft Club are there.

    I purchased the SWAT and Military Apparel Collection and THOSE are not even EQUIPABLE.



    WTF IS GOING ON HERE!?

    This is apparently an issue for a HUGE chunk of the PS4 player base and NO ONE from ubisoft has an official statement on this? Oh man not a good look at all. You can get microtransactions in the game on release but can't even get the itemspromised to the customers who preordered the game?

    YIKES!

    Bioware people are like oh thank god Ubisoft just said hold my beer.........
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  2. #2
    GorillaGamingPS's Avatar Member
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    https://imgur.com/a/sFG3Zu7

    IMAGES SHOW WE GOT NOTHING!
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  3. #3
    yep same here i go no additional items what so ever.. i dont even think i have the season pass isnt that supposed to show up in the division 2 section on ps4 if u own it?
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  4. #4
    GorillaGamingPS's Avatar Member
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    Yes it should like it did with D1
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  5. #5
    dam what is going on... well i sent them a ticket but im sure they are aware of this issue now,,
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  6. #6
    Same here, no ultimate edition content. Submitted a ticket, this looks to be widespread with PS4 per the forums. Would love if ubi would at least acknowledge it.
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  7. #7
    ubisoft know what going on and all our tickets going to dev team ./ networking / codeing .. to be fix everyone keep eye on your mails they said just got off the phone to ubisoft dev
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  8. #8
    Ubi-Mark.'s Avatar Ubisoft Support Staff
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    Hello,

    Can you please try the steps in our PS4 Troubleshooting FAQ

    If the issue persists please contact our technical support team on our support site as they will be able to assist in more detail. Please attach your proof of purchase to the case. Apologies for any inconvenience caused.
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  9. #9
    Originally Posted by Ubi-Mark. Go to original post
    Hello,

    Can you please try the steps in our PS4 Troubleshooting FAQ

    If the issue persists please contact our technical support team on our support site as they will be able to assist in more detail. Please attach your proof of purchase to the case. Apologies for any inconvenience caused.
    That troubleshooting guide isn't really related to DLC not appearing...

    I submitted a support ticket about 14 hours ago with proof of purchase and have had no response.

    CASE NUMBER 08284355
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  10. #10
    I pre orderd the ultimate edition months ago in the PS store, and i dont see why a proof of purchase is a big deal. The bid deal is that i payed 130 euro's and dont have my promised and payed for content at the moment, when my friends who pre orderd the same, do have the items. Also the fact that i can play the game is proof enough that i at least am entitled for the exotic shotgun etc.

    I just deleted the game and i am downloading it again as a last effort in the hope of fixing this issue. Otherwise its a false start of this game for me. Also why does the ubisoft club app track my progression and activities, tells me i met recuirements for items to collect, but when i collect them, they dont show up ingame.

    Like is said earlyer, an official statement would be nice, adressing this issue. Kind of glad to read iam not the only one with this problem.
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