I have same problem! Only 50 box strage (mere early unlock, though PERK seems consumable - which looks pitfall to waste SHD point, anyhow) seems working, but any other Ultimate related stuffs have NEVER shown up, even in the strage box. In addition, similarly, some costumes bought (by almost complementary coins given as rewards or someway before) has not reached out to me as well.
Later Correction:
Sorry strage box hasn’t worked as well entirely, 50 is default settings. Nothing has increased. Currently, in total I have 50 only.
Same here guys been talking to them since I purchased my gold edition on Tuesday. No luck at all on getting this resolved. They did respond with alot of different types of troubleshooting and no success. I just want what I payed for and especially my year one pass. On my system is says redeemed but when I check my game add-ons there nothing😔
Same boat, bought ultimate edition and went through all troubleshoot checklist. Still have not received any pre order bonus, ultimate edition packs, apparels, stash bonus or any ubisoft reward items. They should at least respond with an update progress on the bug. Having to contact support to go through same troubleshoot steps isnt helful as its a known issue on their side.
Hello all,
I have information on this, so I wanted to share it.
I work in IT, so I was able to more easily navigate the support landscape with Ubisoft and Sony. When I contacted Ubisoft support, they said since I purchased the item on PSN and it was not showing up in my Ubisoft account, I needed to contact Sony.
When I contacted Sony, I was told that it is Ubisoft's game and Sony has no control over this, and it was a mistake for them to say I needed to contact Sony. However, the Sony rep was more helpful - after I linked him to the troubleshooting page that Ubisoft had put up for this issue and proved that I had purchased the game and gone through the steps, he was able to tell me that it is a known issue - a disconnect between the platforms and the game servers. So, the platforms process your purchases, but they are not getting to the game servers.
I was told this would be corrected with a day 1 patch at the official launch and I did not need to worry.
However, this means that all the content I paid to get early is basically useless. I recommend requesting a refund of the extra 60 dollars.
I’m having the same problem. I contact Ubisoft and they said to keep looking here for a solution. This is crap. I need my solution now. I paid way too much for this content and can’t get any of it! Love the game but dam let’s go!!Originally Posted by mcv224 Go to original post
Same here i paid for gold edition was excited to play but than found out none of my pre order bonuses are there.ibe spent more time trying to find out where my stuff is than playing the game.submitted a ticket but got no response.really do feel ripped off.the game comes out tomorrow for everyone...so i pretty much paid for nothing.what a waste of money
Same here.. purchased the ultimate edition and none of it is in game..
Also when i tried to get a refund from PSN they would not do it because i "already downloaded and starting playing the game" I almost popped an eyeball outta my head i was so pissed!! hope this gets resolved soon.. what a waste of money.