Unable to claim ANY Ultimate Edition items | Forums

[GunnerAU]

Nick L (3/13/2019, 7:45:23 PM): Thank you for reaching out to us! Please give us a moment to look over your case and we will be right with you. In the meantime, thank you for being a Ubisoft customer! We will do our best to earn your continued business.
Me (3/13/2019, 7:46:01 PM): Hey we got cut off before ...I uploaded the pictures
Nick L (3/13/2019, 7:46:22 PM): Thank you for providing this to us!
Nick L (3/13/2019, 7:46:56 PM): As soon as we have further information on this situation, we will be sure to follow up with you. As stated previously, this is being investigated at this time. Did you have any further problems, questions, or concerns that you wanted to inquire about?
Me (3/13/2019, 7:46:59 PM): I’m reading about a lot of people this happened to on PS4 ...some have said it’s solved
Me (3/13/2019, 7:48:08 PM): No...u guys don’t know how to fix it ? It’s been two days and multiple people say they have had the same thing happen but you guys just say oh sorry were investigating it ?
Me (3/13/2019, 7:48:34 PM): There’s an entire topic on it on the PS4 division forum
Me (3/13/2019, 7:48:59 PM): And for people that paid 112 dollars for a game ...that’s kind of ridiculous
Nick L (3/13/2019, 7:50:03 PM): I do apologize for the inconvenience with the situation, however, until we receive further information from the investigation, we don't have any available avenues to pursue for resolution. Did you have any further problems, questions, or concerns that you wanted to inquire about today?
Me (3/13/2019, 7:50:14 PM): Worst
Me (3/13/2019, 7:50:18 PM): Support
Me (3/13/2019, 7:50:21 PM): Ever
Me (3/13/2019, 7:50:34 PM): Absolutely zero help
Me (3/13/2019, 7:51:07 PM): I’ll be posting this in the forum so everyone else that has this problem can know u guys are no help
Nick L (3/13/2019, 7:51:40 PM): I do apologize to hear that, I can assure you that we are investigating the situation for resolution as soon as possible. Please have a great day.
Me (3/13/2019, 7:52:10 PM): Never buying a special edition from u guys ever again not worth the money
Me (3/13/2019, 7:52:30 PM): Complete garbage
Nick L (3/13/2019, 7:52:44 PM): I'm very sorry to hear that you feel that way. If you have any further problems, questions, or concerns, please feel free to contact us.
Nick L (3/13/2019, 7:53:00 PM): Please have a good day.
Me (3/13/2019, 7:53:13 PM): When can I expect to have this resolved before I request a refund
Nick L (3/13/2019, 7:53:39 PM): I only know that the matter is being investigated, I am unable to provide any information regarding an estimate.
Me (3/13/2019, 7:54:04 PM): Wow so u just exist to to tell us to wait basically and can’t actually help
Me (3/13/2019, 7:54:18 PM): Great
Nick L (3/13/2019, 7:54:22 PM): If you would like to seek a refund, you would need to contact the vendor with which you purchased the game, as we cannot provide a refund for something not purchased in our store.
Nick L (3/13/2019, 7:54:30 PM): Did you have anything further that you wanted to inquire about today?
Me (3/13/2019, 7:54:43 PM): Yeah I figured ...you can’t do anything except say u can’t do anything g
Me (3/13/2019, 7:55:07 PM): Who can I complain to regarding this awful service
Nick L (3/13/2019, 7:56:03 PM): If you would like, I can definitely forward your feedback regarding the situation to the appropriate team for further review.
Nick L (3/13/2019, 7:56:18 PM): I do apologize that we are unable to implement a solution on this matter now.
Me (3/13/2019, 7:56:58 PM): I defiantly would like to speak to someone with better knowledge or more authority than you because you are not being helpful at all
Me (3/13/2019, 7:57:10 PM): Definitely
Nick L (3/13/2019, 7:58:40 PM): I do apologize, I wouldn't have anybody that I can escalate you to that would be able to provide any further information, or any further avenues of seeking resolution on this matter, as this is the only current information that we have on the situation.
Me (3/13/2019, 7:59:14 PM): that Doesn’t even make sense
Me (3/13/2019, 7:59:46 PM): How can I (the customer) have more information on this problem than you (just by reading your own forums )
Nick L (3/13/2019, 8:00:17 PM): We are aware of the issue and we are investigating. However, until the development team provides us with further information, we have no further available avenues to seek a resolution here. I do apologize.
Me (3/13/2019, 8:01:01 PM): You don’t have a way to look at the problem that is exactly the same that has been solved already and solve it the same way ?
Nick L (3/13/2019, 8:01:15 PM): If you don't have anything further that you would need assistance with, I can definitely still forward your feedback regarding your frustration on this situation, however, as there aren't any further actions that we are able to take on this matter.
Me (3/13/2019, 8:01:22 PM): You see how ridiculous that sounds I hope
Nick L (3/13/2019, 8:01:52 PM): I'm very sorry, I already stated that we don't have any further routes to resolve this at this time.
Me (3/13/2019, 8:02:11 PM): Thanks for nothing

Bit of a pro tip from someone who's having the same issue as you, but has also worked in a role that dealt with customers (from a management perspective) - being an *** to the Customer Rep people will not get you anywhere. In fact, it's probably got you put to the end of the line when it comes to those monitoring the situation and working on people's accounts and tickets.

[AmusableTick237]

I picked my early copy up on the 11th at 9 I didn't download it until last night and I still haven't received my stuff yet either. Woo wee soft if you could fix this should be very much appreciated as I love all your games but I have had constant problems with pre-order bonuses not coming in until months down the line till I don't even need it

[KOTRobioto]

So how come mine and some others have been fixed but a number of others haven't?

Maybe it was coincidence? But after speaking with someone on Facebook, my support ticket updated and I had all my items soon after.

For those of you who feel you have to wait to start, don't bother, just go on ahead. The exotic Shotgun is great, but useless by the time you reach level 6-7 which only takes about 2 hours. The exotic assault rifle is crap so you probably won't use it anyway. The rest is cosmetic anyway. Still annoying, but just crack on with the game.

It is extremely frustrating though, my first 5 hours of my Division 2 experience was mainly real life admin. Selling premium editions at a high cost, that don't work, is completely unacceptable.

[Diverdan18]

Preorder bonuses are nowhere to be found

[Dex_Machine]

I've been in contact with support. They keep saying the same thing, follow these steps.... None of it works. I don't know why they fixed for some but won't for others. It's been 2 days now

[mcv224]

Did you correspond with someone at Ubisoft on facebook. If so, who? I put a support ticket in two days ago. All l recieved was an auto reply with a support ticket number (08287819) stating l would get a reply within 48 hours. I ve got nothing. Also l was only able to type in my game code, l was unable to upload a picture of it or a picture of the receipt, which l stated in the support claim. I hit the upload button and nothing happened. Was l doing something wrong, or is anyone having this issue as well? I thank you for any feedback.

[LOUIEKILL4U]

I've been in contact with support. They keep saying the same thing, follow these steps.... None of it works. I don't know why they fixed for some but won't for others. It's been 2 days now

Same here !! All I get is Ubisoft sending me to PlayStation and PlayStation sending me to Ubisoft.. I spent 5 hours on phones with them and yet still nothing

[KOTRobioto]

Did you correspond with someone at Ubisoft on facebook. If so, who? I put a support ticket in two days ago. All l recieved was an auto reply with a support ticket number (08287819) stating l would get a reply within 48 hours. I ve got nothing. Also l was only able to type in my game code, l was unable to upload a picture of it or a picture of the receipt, which l stated in the support claim. I hit the upload button and nothing happened. Was l doing something wrong, or is anyone having this issue as well? I thank you for any feedback.

The person I spoke to on Ubisoft Support's Facebook page was called 'Redbeard'.

[KOTRobioto]

Bit of a pro tip from someone who's having the same issue as you, but has also worked in a role that dealt with customers (from a management perspective) - being an *** to the Customer Rep people will not get you anywhere. In fact, it's probably got you put to the end of the line when it comes to those monitoring the situation and working on people's accounts and tickets.

Exactly, being a **** gets you no where in life.

[PillyTheKid]

Exactly, being a **** gets you no where in life.

That was after an hour of him asking me to upload **** that I already uploaded and then cutting me off and having to reconnect and wait I. Que for another half hour ...and I don’t even think I was that much of an ******* ...:btw...have any of you who haven’t been *******s gotten this fixed either ? Nope

Oh wait u have? But you talked to the guy on Facebook ? I tried being nice first to that guy and the guy on Twitter ..:nothing ....lemme try facebook