Unable to claim ANY Ultimate Edition items | Forums

[Xan1012]

I’ve talked to 3 different Ubi reps. They all say watch the forums. Only thing I’m finding in the forums is stuff that doesn’t help. I don’t even have access to items I redeemed in the Ubisoft rewards center. I’ve been with Ubi for a long time, like all the Tom Clancey games and most all of the Assassins Creed games. First time I’ve ever had this issue. They need to fix it fast! I’m not happy with this launch issue!

[wyldside]

Same problem I had with D1, no items showing up anywhere. by the time I get them, if I do, the practical items will be obsolete. not pleased with this

[Diablo-Lives]

Please udate us ubisoft this really sucks to pay for premium content for nothing

Case id : 08294663

[Hmaniacs33]

I've been talking to someone all day. They seem to be clueless about the problem yet so many are having it. Extremely frustrated.

[saratana666]

Me too 100 dollars got only the agent cosmetics and nothing else, Ubisoft is not responding to my ticket and I am already level 11... this is not OK... and even here no response, I hope someone is actually looking into this and will give us the items upgraded...

[Tico105]

I've been talking to someone all day. They seem to be clueless about the problem yet so many are having it. Extremely frustrated.

Same Issue purchased Ultimate Edition download Standard Edition ps4

[PillyTheKid]

Nick L (3/13/2019, 7:45:23 PM): Thank you for reaching out to us! Please give us a moment to look over your case and we will be right with you. In the meantime, thank you for being a Ubisoft customer! We will do our best to earn your continued business.
Me (3/13/2019, 7:46:01 PM): Hey we got cut off before ...I uploaded the pictures
Nick L (3/13/2019, 7:46:22 PM): Thank you for providing this to us!
Nick L (3/13/2019, 7:46:56 PM): As soon as we have further information on this situation, we will be sure to follow up with you. As stated previously, this is being investigated at this time. Did you have any further problems, questions, or concerns that you wanted to inquire about?
Me (3/13/2019, 7:46:59 PM): I’m reading about a lot of people this happened to on PS4 ...some have said it’s solved
Me (3/13/2019, 7:48:08 PM): No...u guys don’t know how to fix it ? It’s been two days and multiple people say they have had the same thing happen but you guys just say oh sorry were investigating it ?
Me (3/13/2019, 7:48:34 PM): There’s an entire topic on it on the PS4 division forum
Me (3/13/2019, 7:48:59 PM): And for people that paid 112 dollars for a game ...that’s kind of ridiculous
Nick L (3/13/2019, 7:50:03 PM): I do apologize for the inconvenience with the situation, however, until we receive further information from the investigation, we don't have any available avenues to pursue for resolution. Did you have any further problems, questions, or concerns that you wanted to inquire about today?
Me (3/13/2019, 7:50:14 PM): Worst
Me (3/13/2019, 7:50:18 PM): Support
Me (3/13/2019, 7:50:21 PM): Ever
Me (3/13/2019, 7:50:34 PM): Absolutely zero help
Me (3/13/2019, 7:51:07 PM): I’ll be posting this in the forum so everyone else that has this problem can know u guys are no help
Nick L (3/13/2019, 7:51:40 PM): I do apologize to hear that, I can assure you that we are investigating the situation for resolution as soon as possible. Please have a great day.
Me (3/13/2019, 7:52:10 PM): Never buying a special edition from u guys ever again not worth the money
Me (3/13/2019, 7:52:30 PM): Complete garbage
Nick L (3/13/2019, 7:52:44 PM): I'm very sorry to hear that you feel that way. If you have any further problems, questions, or concerns, please feel free to contact us.
Nick L (3/13/2019, 7:53:00 PM): Please have a good day.
Me (3/13/2019, 7:53:13 PM): When can I expect to have this resolved before I request a refund
Nick L (3/13/2019, 7:53:39 PM): I only know that the matter is being investigated, I am unable to provide any information regarding an estimate.
Me (3/13/2019, 7:54:04 PM): Wow so u just exist to to tell us to wait basically and can’t actually help
Me (3/13/2019, 7:54:18 PM): Great
Nick L (3/13/2019, 7:54:22 PM): If you would like to seek a refund, you would need to contact the vendor with which you purchased the game, as we cannot provide a refund for something not purchased in our store.
Nick L (3/13/2019, 7:54:30 PM): Did you have anything further that you wanted to inquire about today?
Me (3/13/2019, 7:54:43 PM): Yeah I figured ...you can’t do anything except say u can’t do anything g
Me (3/13/2019, 7:55:07 PM): Who can I complain to regarding this awful service
Nick L (3/13/2019, 7:56:03 PM): If you would like, I can definitely forward your feedback regarding the situation to the appropriate team for further review.
Nick L (3/13/2019, 7:56:18 PM): I do apologize that we are unable to implement a solution on this matter now.
Me (3/13/2019, 7:56:58 PM): I defiantly would like to speak to someone with better knowledge or more authority than you because you are not being helpful at all
Me (3/13/2019, 7:57:10 PM): Definitely
Nick L (3/13/2019, 7:58:40 PM): I do apologize, I wouldn't have anybody that I can escalate you to that would be able to provide any further information, or any further avenues of seeking resolution on this matter, as this is the only current information that we have on the situation.
Me (3/13/2019, 7:59:14 PM): that Doesn’t even make sense
Me (3/13/2019, 7:59:46 PM): How can I (the customer) have more information on this problem than you (just by reading your own forums )
Nick L (3/13/2019, 8:00:17 PM): We are aware of the issue and we are investigating. However, until the development team provides us with further information, we have no further available avenues to seek a resolution here. I do apologize.
Me (3/13/2019, 8:01:01 PM): You don’t have a way to look at the problem that is exactly the same that has been solved already and solve it the same way ?
Nick L (3/13/2019, 8:01:15 PM): If you don't have anything further that you would need assistance with, I can definitely still forward your feedback regarding your frustration on this situation, however, as there aren't any further actions that we are able to take on this matter.
Me (3/13/2019, 8:01:22 PM): You see how ridiculous that sounds I hope
Nick L (3/13/2019, 8:01:52 PM): I'm very sorry, I already stated that we don't have any further routes to resolve this at this time.
Me (3/13/2019, 8:02:11 PM): Thanks for nothing

[UK.Pedroo216]

Same issue here.

I can't find the itens it anywere.

Bought the game in february to get today and not receive what i paid for.

Really disapointed.

[PillyTheKid]

I’ve talked to 3 different Ubi reps. They all say watch the forums. Only thing I’m finding in the forums is stuff that doesn’t help. I don’t even have access to items I redeemed in the Ubisoft rewards center. I’ve been with Ubi for a long time, like all the Tom Clancey games and most all of the Assassins Creed games. First time I’ve ever had this issue. They need to fix it fast! I’m not happy with this launch issue!

Yeah still nothing I unlock or preorder and they just keep saying ummmm we dunno

[Ulfhednar1921]

Same issue here, Ultimate Edition, Beta, and Uclub items all nonexistent, tried restoring licenses etc, and still nothing; but obviously I have the 3 day early access bought with the Gold and Ultimate Editions, so what gives Ubisoft? A waste of $120 to get the $60 game a couple days early.