Unable to claim ANY Ultimate Edition items | Forums

[KOTRobioto]

FYI a Ubisoft rep has replied to a thread on the general forum. No solution but at least it's some contact. Might be worth following that thread also.

https://forums.ubi.com/showthread.ph...Bonuses-Forums

[DOC-CS]

Likewise, nothing here! Look like we been sucker out of our bonuses. Hope they can fix this quickly

[wydeglyde1975]

Same here not a single item received

[meka906]

I'm having same issue with Darkzone edition none of my Ubi rewards my extra year 1 pass content not even the my dew rewards

[guest-UDO8SQkY]

I purchased the gold edition and have not gotten my items if i paid 100 dollars for just the game ans early access i guess...this is bs!!

[ShawnLecrone]

Mine did, but I had to collect them at the white house from stash/mail box I believe.

[T.H.U.D.D.]

Mine did, but I had to collect them at the white house from stash/mail box I believe.

Mine did as well. I got the gold edition. What items specifically are you guys who bought the Ultimate edition missing? Have you fully explored your stash at the White House and your player menus? There are some menu tabs you must use to collect your items and put them into your stash from there. The UI is a bit clunky to navigate, but you should be able to find your items eventually.

There is a tab near the commendations tab (kind of looks like a medal on a ribbon you would wear around your neck). I'm away from the game right now, so I don't know the name if the tab.

[KOTRobioto]

Mine did, but I had to collect them at the white house from stash/mail box I believe.

Nope. They are no where to be found.

[KOTRobioto]

Mine did as well. I got the gold edition. What items specifically are you guys who bought the Ultimate edition missing? Have you fully explored your stash at the White House and your player menus? There are some menu tabs you must use to collect your items and put them into your stash from there. The UI is a bit clunky to navigate, but you should be able to find your items eventually.

There is a tab near the commendations tab (kind of looks like a medal on a ribbon you would wear around your neck). I'm away from the game right now, so I don't know the name if the tab.

No items are anywhere to be found. Checked all tabs and stash multiple times after trying the thing listed in the OP.

[Ubi-Mark.]

Hi there,

I purchased the Ultimate Edition earlier today digitally on PS4. I've got to the White House and not a single one of the pre-order Ultimate Edition items are present. I've rasied a ticket through customer support CASE NUMBER 08284355.

I have tired:

- Relogging
- Starting as a new character
- Restoring licenses through the PS4 system menu

I am currently in the process of redownloading the large 90GB game to see if that helps.

Pretty annoyed seeing as this edition cost quite a premium, I expect it to work as intended for that price. If any other users have had the same issues and have found solutions that would be great. To Ubisoft I would appreciate it if you look into this quickly as I've paid a very high premium to play this game early with the exclusive items.

Thanks.

Hi there, sorry to hear that. I can see you provided proof of purchase, I'll pass your case for further investigation. Apologies for any inconvenience caused.