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  1. #1

    The Division 2 Ultimate Edition; Missing Items(Purchase/Items)

    Hello, everyone;

    Like some of you i've been having issues claiming all of the items that come with the Ultiamte Edtion of The Division 2. I've tried logging in and out, turning off my system, to no affect. The only item that I am missing it seems, is from the "Tom Clancy's The Division® 2 - The Capitol Defender Pack", that is the exotic shotgun, and cosmetics that come with the pack. Any help or insight in to the issue would be of great help.

    (below is a link to an imgur showing I have no grants left to claim, and said items are not in my inventory.)

    https://imgur.com/a/Ai3JT41
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  2. #2
    Idem
    I am in the same case I have nothing of the bonuses of the ultimate edition
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  3. #3
    DOC-CS's Avatar Junior Member
    Join Date
    Oct 2008
    Location
    Florida
    Posts
    13
    Likewise, i purchase the ultimate via PSN and nothing i can't find anything for it.
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  4. #4
    I am also in the same boat. Purchased through playstation and no bonuses.
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  5. #5
    Ubi-Mark.'s Avatar Ubisoft Support Staff
    Join Date
    Nov 2017
    Location
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    Posts
    6,899
    Hello,

    Sorry to hear that.

    Can you please try the steps in our PS4 Troubleshooting FAQ

    If the issue persists please contact our technical support team on our support site as they will be able to assist in more detail. Please attach your proof of purchase to the case. Apologies for any inconvenience caused.
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