Hello, everyone;
Like some of you i've been having issues claiming all of the items that come with the Ultiamte Edtion of The Division 2. I've tried logging in and out, turning off my system, to no affect. The only item that I am missing it seems, is from the "Tom Clancy's The Division® 2 - The Capitol Defender Pack", that is the exotic shotgun, and cosmetics that come with the pack. Any help or insight in to the issue would be of great help.
(below is a link to an imgur showing I have no grants left to claim, and said items are not in my inventory.)
https://imgur.com/a/Ai3JT41
Hello,
Sorry to hear that.
Can you please try the steps in our PS4 Troubleshooting FAQ
If the issue persists please contact our technical support team on our support site as they will be able to assist in more detail. Please attach your proof of purchase to the case. Apologies for any inconvenience caused.